Data Science

In the digital age we are gifted with a nearly unending stream of data.  However, this wealth of data can pose a variety of different challenges for business managers. For some, the amount of data is so vast it seems impossible to make sense of it.  For others, it may seem that the relevant data is unavailable and that such data as can be accessed isn’t adding value.

Whether it’s harnessing the power of Big Data, predictive modelling to guide business decisions, integrating data from a variety of sources or processing your data to provide a new level of insight, our team of data scientists is on hand to help.

The data your business holds can be one of your major assets, if only you can unlock the insight hidden within. Intelligent utilisation of data can give you the edge over your competitors. Our experience will allow you to transform your data into meaningful and actionable information.

We have a number of tools at our disposal, for such as predictive analytics, data mining and a range of automated and online reporting.  We also have years of hard earned experience and the understanding to build and deliver solutions tailored to your particular needs.

Featured Projects

Accessible Banking: Are disabled customers worse off?

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Meet our experts

Ruth Watts

Data Science

Ruth uses techniques ranging from key driver analysis to econometric modelling, quantifying customer perceptions and feelings and translating these into strategies that will drive growth. The results have been used with great success to guide business decisions at both operational and strategic levels.

ruth.watts@bva-bdrc.com

Matthew Petrie

Data Science

Matthew is a highly experienced researcher whose work has spanned the sectors of media, hospitality, consumer products, policy and arts & culture. Matthew has directed innovative research focusing on digital engagement and also specializes in keenly understanding the impact of technology on his clients’ businesses and advising them on maximizing its potential to achieve their goals.

View Matthew's opinion matt.petrie@bdrc-americas.com

Anette Liles

Data Science

Anette is a highly skilled researcher with 20 years of qualitative and quantitative experience both in-house and on the client side. Her specialist knowledge includes travel/hotels, technology, media, designing and conducting research studies to evaluate brand strategy, positioning, content and creative development.

anette.liles@bdrc-americas.com

Blogs

When Good CX Isn’t Enough

14th Jan 2020

Despite the headlines, JLP are doing many things right. They seem to offer a good user experience across their digital channels and provide superior instore service. So what can they do to turn things around?

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Which mobile banking apps are winning?

10th Jan 2020

Mobile banking apps are an increasingly crucial frontline for banks. Our new benchmarking programme focussed on Mobile Banking App customer experience allows subscribers to assess customer perception and the app experience metrics on a range of features

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Super charge your CX strategy

23rd Oct 2019

From our wealth of customer experience (CX) work, we have written a series of papers sharing our knowledge. Ultimately we hope to inspire your CX strategy and further demonstrate the potential of NPS as a valuable performance metric.

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Time to send your attraction for its MOT

10th Sep 2019

AttractionsMOT is a considered three-step process focused on delivering a clear, benchmarked view of an attractions performance, the business areas to prioritise and the opportunity to be realised.

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