Liz Healy

Liz is a specialist qualitative researcher who has managed numerous studies in the hospitality, culture and education sectors. She also provides clients with project management and analysis of audience insights, digital evaluations and consumer trends, as well as harnessing publicity and marketing opportunities generated from research results.

Linda Findlay

Linda’s background in industrial and B2B research has given her valuable insight to business operations and market dynamics across a range of sectors, including financial, automotive, ICT, travel and pharmaceuticals. Linda combines market profiling and customer needs research to help clients set up new business units, develop new products and optimise communications strategies to bring them to market.

Richard Stevenson

Richard has a long history in research and has honed his experience in understanding market structures (segmentation and U&As), innovation (demand forecasting, pricing, pack and claims testing), brand positioning and tracking as well as comms development and evaluation (qual and quant). He has a passion in using leading edge research techniques to provide clients a new lens with which to view their customers and landscape.

Matthew Petrie

Matthew is a highly experienced researcher whose work has spanned the sectors of media, hospitality, consumer products, policy and arts & culture. Matthew has directed innovative research focusing on digital engagement and also specializes in keenly understanding the impact of technology on his clients’ businesses and advising them on maximizing its potential to achieve their goals.

Georgina Woodley

Georgina has a background in strategy firstly at Deloitte, Promina and AAPT before completing her MBA and starting her agency career at Forethought Research. She offers clients strategic counsel on issues ranging from value proposition development, identification of white space opportunities, managing customer engagement to communications development. Georgina is passionate about providing clear guidance on how her clients’ can best to achieve their objectives.

Mark Long

Mark worked in financial services before coming to BVA BDRC and brings a client side perspective to projects, especially in brands, customer experience, employees and markets. He has led the development of numerous successful multi-client programmes including the Landlords Panel and the NPS Benchmarking monitor.

Jacqui Banerjee

Jacqui is an expert with vast experience working in the public sector. She has undertaken major research to measure the performance of campaigns, compliance, customer services, and employee and end user experiences. She has an outstanding track record of delivering strategic insight and recommendations to her clients.

Ian Stevens

Ian’s specialist knowledge is sought by clients faced with challenges including distribution channels, customer experience, compliance and NPD. He is responsible for overall management of several key client accounts, taking every opportunity to apply his considerable research expertise to provide strategic insight and competitive advantage.

James Bland

As head of Hotels research, James oversees our customer experience, feedback and mystery shopping benchmarks. His industry background (first in operations and then brand marketing) brings real perspective to performance data, enabling hotels and meeting venues to reveal the key insights that will help them delight their guests.

Tim Barber

Tim has developed a methodology which enables F2F and telephone surveys to be transferred online, whilst maintaining ‘true’ representivity. This work was shortlisted for an MRS Award, and he co-authored a peer-reviewed paper, published by the IJMR. Tim spoke about its application at the international MRG conference in Berlin.