
Cris Tarrant
ChairmanA strategic insight leader and business builder with an unerring knack for spotting the business gems in research findings.
cris.tarrant@bva-bdrc.comWe help our clients get closer to their customers, stakeholders and employees by translating research data into business intelligence you can act on. We do this through a range of market leading insight tools and a dedicated team of experts. Whether you define your needs by sector or by business challenge, we have a team which can give you the answers.
We are market leaders in a number of sectors – hotels, banking, media, transport, travel and tourism – as well as business challenges: branding, customer experience, compliance and more.
When you appoint us we want to know where you plan to end up – your goal. We will shape our research recommendations around that, so even if the components we suggest are ‘off the shelf’ the solution will be tailor made for you.
We ask our clients what they think of our performance when we finish projects. Our overall client ratings are impressive by any general standards, with our all-important Net Promoter Score* (NPS) standing at a net 61.8 (69.6% classified as Promoters and 7.8% as Detractors).
*NPS is a management tool used to gauge the loyalty of an organisation’s customer relationships.
Our experts work in project teams to deliver precisely the solutions you need. Typically they are experienced both in a sector and a number of business challenges. Many of them have blogged, as you can see in Our opinions.
A strategic insight leader and business builder with an unerring knack for spotting the business gems in research findings.
cris.tarrant@bva-bdrc.comA core member of the Financial & Business team with experience in a diverse range of research methodologies and client sectors.
bethan.cooke@bva-bdrc.comPlays a key role in the design of contemporary and incisive research programmes to inform business decision-makers.
caroline.ahmed@bva-bdrc.comAn expert financial and business researcher and mentor, as well as co-founder of BVA BDRC in 1991.
ian.stevens@bva-bdrc.comA researcher dedicated to providing performance and planning insight to government related organisations.
jacqui.banerjee@bva-bdrc.comAn authority on the meetings market with a deep understanding of customer experience.
james.bland@bva-bdrc.comLeads Media & Branding team, and has developed innovative techniques to gauge implicit impact of advertising and branding.
james.myring@bva-bdrc.comA multi-methodology researcher with specialist knowledge of the culture and tourism sectors.
jon.young@bva-bdrc.comA senior financial services researcher with a track record in customer experience, the private rental sector and buy to let.
mark.long@bva-bdrc.comAn authority on a range of commercial matters, specialising in business growth, customer experience and brand equity.
matt.costin@bva-bdrc.comA highly effective consultant enabling clients’ strategic business development in the culture, tourism, travel and leisure sectors.
max.clapham@bva-bdrc.comA specialist in advertising, sponsorship and product placement evaluation studies, with a penchant for attitudinal segmentations.
max.willey@bva-bdrc.comAn expert in SME research, particularly SME finance, and the author of the influential SME Finance Monitor.
shiona.davies@bva-bdrc.comA specialist in media and communications who has worked in research since 1997. Has a track record of methodological innovation.
tim.barber@bva-bdrc.comTim is an expert in transport, hospitality, travel and leisure sectors, with specialisms in brand and product research.
tim.sander@bva-bdrc.comA tourism and culture sector specialist, with a particular focus on branding and visitor targeting in the attractions market.
katie.vosper@bva-bdrc.comProvides expertise on the financial services markets, particularly the mortgage, wealth, current account and SME markets.
tony.wornell@bva-bdrc.comFinancial customer experience specialist, with expertise in mortgage on-boarding and NPS as well as more sensitive subjects.
karen.troubridge@bva-bdrc.comA researcher with extensive experience in developing and delivering customised & user-friendly research tools.
greg.berry@bva-bdrc.comA dedicated manager of the Business Opinion Omnibus, ensuring the timely delivery of quality data.
annette.white@bva-bdrc.comJoy is an experienced qualitative and quantitative researcher. She specialises in managing large scale and/or complex studies.
joy.owen@bva-bdrc.comA brand marketing, travel and hospitality expert with more than 20 years experience as both client and consultant.
jude.bissert@bva-bdrc.comLeading the US office, Matthew has helped clients succeed and grow with strategic, business-led research for over 20 years.
matt.petrie@bdrc-americas.comWith a background in strategy, Georgina illuminates growth opportunities and how to most effectively realise them; rigorously evaluating all options before recommending the right pathway.
georgina.woodley@bva-bdrc.comA B2B research expert who has guided some of the biggest global brands to more profitable business outcomes.
linda.findlay@bdrc-africa.comA quantitative consumer research expert, whose passion lies in brand and product development research.
danny.abreu@bdrc-africa.comAn experienced research and marketing professional providing project planning and implementation to a spectrum of clients across sectors.
liz.healy@bdrc-americas.comDini has been working in market research in Indonesia for the last 7 years. In this time she has developed her expertise as a qualitative and quantitative Researcher.
dini.islami@bdrc-asia.comA versatile and resourceful fieldwork specialist in fieldwork management and quality control.
joyngiam@bdrc-asia.comWith extensive research industry experience, Piers combines a deep knowledge of consumer goods, financial and business services to offer solutions for business and marketing issues.
piers.lee@bdrc-asia.comSiew is a practitioner of effective project management and is skilled in various research techniques that satisfied customers’ needs.
siew.wong@bdrc-china.comHas held senior roles in Australia/UK covering financial services, IT & telecoms, retail and publishing. Expertise includes unpacking brand essence, NPD and customer relationship management.
Richard.Stevenson@bva-bdrc.comA qualitative research specialist with particular expertise in the financial and business to business sectors.
karen.malivoire@bva-bdrc.comTed applies Behavioural Science via expert training, tangible intervention & measurable outcomes with a focus on guiding sustainable choices and improving customer & user experiences.
ted.utoft@bvanudgeconsulting.comA strategic insight leader and business builder with an unerring knack for spotting the business gems in research findings.
cris.tarrant@bva-bdrc.comA core member of the Financial & Business team with experience in a diverse range of research methodologies and client sectors.
bethan.cooke@bva-bdrc.comPlays a key role in the design of contemporary and incisive research programmes to inform business decision-makers.
caroline.ahmed@bva-bdrc.comAn expert financial and business researcher and mentor, as well as co-founder of BVA BDRC in 1991.
ian.stevens@bva-bdrc.comA researcher dedicated to providing performance and planning insight to government related organisations.
jacqui.banerjee@bva-bdrc.comAn authority on the meetings market with a deep understanding of customer experience.
james.bland@bva-bdrc.comLeads Media & Branding team, and has developed innovative techniques to gauge implicit impact of advertising and branding.
james.myring@bva-bdrc.comA multi-methodology researcher with specialist knowledge of the culture and tourism sectors.
jon.young@bva-bdrc.comA senior financial services researcher with a track record in customer experience, the private rental sector and buy to let.
mark.long@bva-bdrc.comAn authority on a range of commercial matters, specialising in business growth, customer experience and brand equity.
matt.costin@bva-bdrc.comA highly effective consultant enabling clients’ strategic business development in the culture, tourism, travel and leisure sectors.
max.clapham@bva-bdrc.comA specialist in advertising, sponsorship and product placement evaluation studies, with a penchant for attitudinal segmentations.
max.willey@bva-bdrc.comAn expert in SME research, particularly SME finance, and the author of the influential SME Finance Monitor.
shiona.davies@bva-bdrc.comA specialist in media and communications who has worked in research since 1997. Has a track record of methodological innovation.
tim.barber@bva-bdrc.comTim is an expert in transport, hospitality, travel and leisure sectors, with specialisms in brand and product research.
tim.sander@bva-bdrc.comA tourism and culture sector specialist, with a particular focus on branding and visitor targeting in the attractions market.
katie.vosper@bva-bdrc.comProvides expertise on the financial services markets, particularly the mortgage, wealth, current account and SME markets.
tony.wornell@bva-bdrc.comFinancial customer experience specialist, with expertise in mortgage on-boarding and NPS as well as more sensitive subjects.
karen.troubridge@bva-bdrc.comA researcher with extensive experience in developing and delivering customised & user-friendly research tools.
greg.berry@bva-bdrc.comA dedicated manager of the Business Opinion Omnibus, ensuring the timely delivery of quality data.
annette.white@bva-bdrc.comJoy is an experienced qualitative and quantitative researcher. She specialises in managing large scale and/or complex studies.
joy.owen@bva-bdrc.comA brand marketing, travel and hospitality expert with more than 20 years experience as both client and consultant.
jude.bissert@bva-bdrc.comLeading the US office, Matthew has helped clients succeed and grow with strategic, business-led research for over 20 years.
matt.petrie@bdrc-americas.comWith a background in strategy, Georgina illuminates growth opportunities and how to most effectively realise them; rigorously evaluating all options before recommending the right pathway.
georgina.woodley@bva-bdrc.comA B2B research expert who has guided some of the biggest global brands to more profitable business outcomes.
linda.findlay@bdrc-africa.comA quantitative consumer research expert, whose passion lies in brand and product development research.
danny.abreu@bdrc-africa.comAn experienced research and marketing professional providing project planning and implementation to a spectrum of clients across sectors.
liz.healy@bdrc-americas.comDini has been working in market research in Indonesia for the last 7 years. In this time she has developed her expertise as a qualitative and quantitative Researcher.
dini.islami@bdrc-asia.comA versatile and resourceful fieldwork specialist in fieldwork management and quality control.
joyngiam@bdrc-asia.comWith extensive research industry experience, Piers combines a deep knowledge of consumer goods, financial and business services to offer solutions for business and marketing issues.
piers.lee@bdrc-asia.comSiew is a practitioner of effective project management and is skilled in various research techniques that satisfied customers’ needs.
siew.wong@bdrc-china.comHas held senior roles in Australia/UK covering financial services, IT & telecoms, retail and publishing. Expertise includes unpacking brand essence, NPD and customer relationship management.
Richard.Stevenson@bva-bdrc.comA qualitative research specialist with particular expertise in the financial and business to business sectors.
karen.malivoire@bva-bdrc.comTed applies Behavioural Science via expert training, tangible intervention & measurable outcomes with a focus on guiding sustainable choices and improving customer & user experiences.
ted.utoft@bvanudgeconsulting.comA strategic insight leader and business builder with an unerring knack for spotting the business gems in research findings.
cris.tarrant@bva-bdrc.comA core member of the Financial & Business team with experience in a diverse range of research methodologies and client sectors.
bethan.cooke@bva-bdrc.comPlays a key role in the design of contemporary and incisive research programmes to inform business decision-makers.
caroline.ahmed@bva-bdrc.comAn expert financial and business researcher and mentor, as well as co-founder of BVA BDRC in 1991.
ian.stevens@bva-bdrc.comA researcher dedicated to providing performance and planning insight to government related organisations.
jacqui.banerjee@bva-bdrc.comAn authority on the meetings market with a deep understanding of customer experience.
james.bland@bva-bdrc.comLeads Media & Branding team, and has developed innovative techniques to gauge implicit impact of advertising and branding.
james.myring@bva-bdrc.comA multi-methodology researcher with specialist knowledge of the culture and tourism sectors.
jon.young@bva-bdrc.comA senior financial services researcher with a track record in customer experience, the private rental sector and buy to let.
mark.long@bva-bdrc.comAn authority on a range of commercial matters, specialising in business growth, customer experience and brand equity.
matt.costin@bva-bdrc.comA highly effective consultant enabling clients’ strategic business development in the culture, tourism, travel and leisure sectors.
max.clapham@bva-bdrc.comA specialist in advertising, sponsorship and product placement evaluation studies, with a penchant for attitudinal segmentations.
max.willey@bva-bdrc.comAn expert in SME research, particularly SME finance, and the author of the influential SME Finance Monitor.
shiona.davies@bva-bdrc.comA specialist in media and communications who has worked in research since 1997. Has a track record of methodological innovation.
tim.barber@bva-bdrc.comTim is an expert in transport, hospitality, travel and leisure sectors, with specialisms in brand and product research.
tim.sander@bva-bdrc.comA tourism and culture sector specialist, with a particular focus on branding and visitor targeting in the attractions market.
katie.vosper@bva-bdrc.comProvides expertise on the financial services markets, particularly the mortgage, wealth, current account and SME markets.
tony.wornell@bva-bdrc.comFinancial customer experience specialist, with expertise in mortgage on-boarding and NPS as well as more sensitive subjects.
karen.troubridge@bva-bdrc.comA researcher with extensive experience in developing and delivering customised & user-friendly research tools.
greg.berry@bva-bdrc.comA dedicated manager of the Business Opinion Omnibus, ensuring the timely delivery of quality data.
annette.white@bva-bdrc.comJoy is an experienced qualitative and quantitative researcher. She specialises in managing large scale and/or complex studies.
joy.owen@bva-bdrc.comA brand marketing, travel and hospitality expert with more than 20 years experience as both client and consultant.
jude.bissert@bva-bdrc.comLeading the US office, Matthew has helped clients succeed and grow with strategic, business-led research for over 20 years.
matt.petrie@bdrc-americas.comWith a background in strategy, Georgina illuminates growth opportunities and how to most effectively realise them; rigorously evaluating all options before recommending the right pathway.
georgina.woodley@bva-bdrc.comA B2B research expert who has guided some of the biggest global brands to more profitable business outcomes.
linda.findlay@bdrc-africa.comA quantitative consumer research expert, whose passion lies in brand and product development research.
danny.abreu@bdrc-africa.comAn experienced research and marketing professional providing project planning and implementation to a spectrum of clients across sectors.
liz.healy@bdrc-americas.comDini has been working in market research in Indonesia for the last 7 years. In this time she has developed her expertise as a qualitative and quantitative Researcher.
dini.islami@bdrc-asia.comA versatile and resourceful fieldwork specialist in fieldwork management and quality control.
joyngiam@bdrc-asia.comWith extensive research industry experience, Piers combines a deep knowledge of consumer goods, financial and business services to offer solutions for business and marketing issues.
piers.lee@bdrc-asia.comSiew is a practitioner of effective project management and is skilled in various research techniques that satisfied customers’ needs.
siew.wong@bdrc-china.comHas held senior roles in Australia/UK covering financial services, IT & telecoms, retail and publishing. Expertise includes unpacking brand essence, NPD and customer relationship management.
Richard.Stevenson@bva-bdrc.comA qualitative research specialist with particular expertise in the financial and business to business sectors.
karen.malivoire@bva-bdrc.comTed applies Behavioural Science via expert training, tangible intervention & measurable outcomes with a focus on guiding sustainable choices and improving customer & user experiences.
ted.utoft@bvanudgeconsulting.comBVA BDRC delivers excellence in the research sector. We are recognised for our research quality, innovation and expertise. This is shown in a number of awards and finalist positions from the Market Research Society among others.
Learn how XPASS helps you to build emotion and memorable experiences into your customer experience.
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Read moreOfcom has just released its 2016 Public Service Broadcasting Annual Report (PSB). Previously, the interviewing for the research was done via telephone. However in 2015 we used our Convertr™ technique to help Ofcom move the methodology to a mixture of online and face-to-face fieldwork.
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