VenueVerdict CX

The hospitality customer experience diagnostic tool, helping hotels and meeting venues deliver outstanding and memorable CX

Louise Tawadrous

Louise Tawadrous

Client Services Director

Get a front row view of your customers’ experiences with mystery shopping and event planner feedback. VenueVerdict CX arms decision-makers with information on how properties and portfolios are performing, validating strategy and managing performance. You’ll understand any gaps in delivery by property, brand or group and be able to make targeted improvements in precisely the right places.


venues participating worldwide

60 +

countries in scope

Mystery Shopping

The global standard in sales enquiry handling assessments. Multi-channel, multi-lingual mystery shopping from the point of view of the customer gives completely impartial insight into the end-to-end buying process.


Event Planner Feedback

Real-time event feedback from meeting bookers, event hosts and social functions reveals the on-property customer experience.

I had the pleasure of working with BVA BDRC, and the experience was nothing short of exceptional. Their expertise and dedication truly made a positive impact on our Hyatt properties in EAME. Their insights and recommendations have been instrumental in helping us enhance our booking journey and drive success. I highly recommend BVA BDRC to any business looking to elevate their performance and guest satisfaction. Thank you for your outstanding partnership!

Sales Leader, Hyatt International EAME

Insights for action

Access results via the VenueVerdict CX enterprise management system

Monitor brand standards and compliance, ensure business initiatives are implemented

Benchmark performance against other venues in the same portfolio or competitors

Measure ‘memorable moments’ and identify which elements of the offer created these

Identify strengths and weaknesses, and focus your efforts in areas that will give maximum return

Achieve VenueVerdict CX accreditation – an independent, performance-led mark of quality

Get in touch

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Be better