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Get a front row view of your customers’ experiences with mystery shopping and event planner feedback. VenueVerdict CX arms decision-makers with information on how properties and portfolios are performing, validating strategy and managing performance. You’ll understand any gaps in delivery by property, brand or group and be able to make targeted improvements in precisely the right places.
venues participating worldwide
countries in scope
The global standard in sales enquiry handling assessments. Multi-channel, multi-lingual mystery shopping from the point of view of the customer gives completely impartial insight into the end-to-end buying process.
Real-time event feedback from meeting bookers, event hosts and social functions reveals the on-property customer experience.
I had the pleasure of working with BVA BDRC, and the experience was nothing short of exceptional. Their expertise and dedication truly made a positive impact on our Hyatt properties in EAME. Their insights and recommendations have been instrumental in helping us enhance our booking journey and drive success. I highly recommend BVA BDRC to any business looking to elevate their performance and guest satisfaction. Thank you for your outstanding partnership!
Sales Leader, Hyatt International EAME
Access results via the VenueVerdict CX enterprise management system
Monitor brand standards and compliance, ensure business initiatives are implemented
Benchmark performance against other venues in the same portfolio or competitors
Measure ‘memorable moments’ and identify which elements of the offer created these
Identify strengths and weaknesses, and focus your efforts in areas that will give maximum return
Achieve VenueVerdict CX accreditation – an independent, performance-led mark of quality
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