UX

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BVA BDRC UX is driven by a solution-focused team of senior UX and Usability consultants. We provide a high level of research expertise attained from years of delivering complexed, large-scale, value-driven, and strategically critical projects.

We work directly with clients to understand their digital needs and business goals. We align our UX expertise in order to satisfy these requirements by building user understanding and formulating short and long term client solutions.

Specialising in digital interface understanding, usage, experience and design, we build research solutions that unlock the hidden behaviours and motives of existing and target users.

Through targeted methods and techniques, we are able to provide detailed UX and usability insights and analysis across user behaviours and attitudes.

We work closely with clients to transform UX and usability insights into commercial opportunities, ensuring optimal appeal and engagement of new and existing interfaces. Our focus on improving user experience and engagement means that we can support clients at every stage of the interface development cycle, providing understanding and a platform for improved user experience and engagement going forward.

Want to know more? Drop us a line.

 

Blogs

The case for putting CX on the CSR agenda

21st Apr 2023

Our Australian team make the case for putting CX on the CSR agenda. Why? Because the everyday actions of brands can have a big impact on people’s day-to-day lives, either positively or negatively impacting their health and mental wellbeing.

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ChatGPT and Market Research (Part 1)

2nd Feb 2023

ChatGPT is everywhere right now! Whether user generated content, mainstream or specialist news, we’re all asking ourselves the same question about the latest chatbot: is it any good and what does this mean for the future?

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Travel means business

29th Sep 2022

Attitudes towards travel are increasingly positive, according to the latest Hotel Guest Survey (HGS). The study reported an increase in those who had already booked to travel both domestically and overseas, as restrictions were lifted, with business travel on the increase.

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Price sensitivity to international school fees

8th Apr 2022

BVA BDRC Asia analysed the price sensitivity to school fees via our annual Brand Equity and Market Insights study for international schools, and to qualify the rationale behind how parents evaluate school fees.

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Is homestay a leader in CX?

31st Mar 2022

Hotels were known for providing and leading the way in customer experience, well before we even knew that it was a thing. Hotels are hospitality, and hospitality is CX.

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