UX and Usability

BVA BDRC UX is driven by a solution-focused team of senior UX and Usability consultants. We provide a high level of research expertise attained from years of delivering complexed, large-scale, value-driven, and strategically critical projects.

We work directly with clients to understand their digital needs and business goals. We align our UX expertise in order to satisfy these requirements by building user understanding and formulating short and long term client solutions.

Specialising in digital interface understanding, usage, experience and design, we build research solutions that unlock the hidden behaviours and motives of existing and target users.

Through targeted methods and techniques, we are able to provide detailed UX and usability insights and analysis across user behaviours and attitudes.

We work closely with clients to transform UX and usability insights into commercial opportunities, ensuring optimal appeal and engagement of new and existing interfaces. Our focus on improving user experience and engagement means that we can support clients at every stage of the interface development cycle, providing understanding and a platform for improved user experience and engagement going forward.

Want to know more? Drop us a line.

Blogs

Chat: balancing efficiency with the human touch

13th Jul 2023

Our results tracking the performance of Chat across Australian Retail banking reveal four important operational breakpoints for brands to understand and monitor.

How behavioural science can shape the future of digital banking

29th Jun 2023

Dr Jillian Ryan draws on extensive research and analysis, examining how banks can apply behavioural science principles to improve their digital platforms.

Charging Forward: Unplugging Myths about Electric Vehicles

31st May 2023

At BVA BDRC, we have been closely monitoring and analysing online conversations (in partnership with Uptowns) about EVs and their impact on society.

Turning Economic Challenges into CX Triumphs: Insights from Moments of Truth

21st Apr 2023

Using Moments of Truth, we investigate the consumer response to the current financial climate and which banks are most successfully building customer relationships as new Consumer Duty regulation raises the bar on industry expectations.

The case for putting CX on the CSR agenda

21st Apr 2023

Our Australian team make the case for putting CX on the CSR agenda. Why? Because the everyday actions of brands can have a big impact on people’s day-to-day lives, either positively or negatively impacting their health and mental wellbeing.

ChatGPT and Market Research (Part 1)

2nd Feb 2023

ChatGPT is everywhere right now! Whether user generated content, mainstream or specialist news, we’re all asking ourselves the same question about the latest chatbot: is it any good and what does this mean for the future?

The Visitor Experience: Shared and Explained

19th Jan 2023

Our dream team, Jon Young and Diana Meterna recently shared insights and analysis from over 200+ mystery visits to attractions across the UK during our recent webinar.

Travel means business

29th Sep 2022

Attitudes towards travel are increasingly positive, according to the latest Hotel Guest Survey (HGS). The study reported an increase in those who had already booked to travel both domestically and overseas, as restrictions were lifted, with business travel on the increase.