XPASS

XPASS goes beyond simple satisfaction and delivers a comprehensive toolkit for developing strong, sustainable customer relationships.

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Smart Depths

A qualitative interviewing technique to understand the granularity of a visitor/customer journey

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Brand Health

A proprietary model focused on marketing implications. Diagnoses brand health for strengths, weaknesses and opportunities.

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Buying Pathways

Understand decision pathways and influencers on consumer choice to obtain favourable outcomes for a brand, product or service.

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Route2Market

A systematic research approach to evaluating the risks and opportunities in entering new markets.

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Tri-Sight®

An intensive research technique to maximise customer insights for branding, category and NPD

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Tracktion

Experience the hidden highs and lows of the customer journey with our extended research process.

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