VenueVerdict CX Awards 2021

04/10/2021 By VenueVerdict CX Awards 2021

The last 18 months have been incredibly challenging for the meetings and events industry. Groups and venues have experienced something we could never have imagined and responded with tremendous amounts of resilience and generosity. The announcement of the VenueVerdict CX award winners at this year's M&IT Awards demonstrates the huge steps forward the industry has already taken.

The VenueVerdict CX Awards are determined entirely by the customer and given to the venues and groups with the highest Net Promoter Score results from their assessments from July 2019 through to June 2021. The shortlists can be found below; the winners were announced at the M&IT awards ceremony in London on 8th October.

VenueVerdict CX Awards 2021 Winners

Most Recommended Brand - Hand Picked Hotels

Best Service Delivery - Large Group - LGH Hotels Management

Best Service Delivery - Small & Mid-Sized Group - Make Venues


VenueVerdict CX Awards 2021 Shortlist

Most Recommended Brand

  • Hand Picked Hotels
  • etc.venues
  • JW Marriott
  • InterContinental
  • Malmaison
  • Marriott
  • Sofitel
  • Radisson Blu
  • Hotel du Vin
  • QHotels
  • De Vere Venues
  • Hilton Hotels & Resorts

Best Service Delivery: Meetings & Events – Large Group (Groups managing 21 or more properties)

  • LGH Hotels Management
  • RBH Hospitality Management
  • Valor Hospitality Europe
  • Accor
  • QHotels Collection

Best Service Delivery: Meetings & Events – Small & Mid-Sized Group (Groups managing 20 properties or fewer)

  • Make Venues
  • Exclusive Collection
  • glh Hotels Management
  • IHG Managed Hotels
  • Crimson Hotels

You can read about upcoming changes to Venue Verdict in our recent blogs:

Big changes for VenueVerdict coming soon

The enhancements to VenueVerdict just keep coming