VenueVerdict Awards and Accreditations 2018

18/01/2019 By VenueVerdict Awards and Accreditations 2018

VenueVerdict’s Event Planner Feedback module provides venues (including hotel and meeting venues, specialist conference centres, stadia, serviced offices and unusual venues) with real-time event feedback from meeting bookers, event hosts and social functions.

Venues that consistently provide an excellent customer experience are awarded the “VenueVerdict Gold Standard” or “Commended by VenueVerdict” accreditations.

"Customers increasingly value transparency from their suppliers, and the meetings industry is no different.  Independently collecting feedback to assess the meeting experience really demonstrates venues that deliver on this for their clients. The VenueVerdict awards and accreditations celebrate the venues that have consistently excelled in their service and product delivery. My congratulations go to all winners for their hard work and well-earned achievements in 2018." Natalie Wiseman, BVA BDRC 

VenueVerdict is the only accreditation programme determined entirely by the voice of the customer and based on the meeting experience. It provides an independent measurement and improvement tool for venues to understand the end-to-end journey of event planners, identify service gaps and benchmark against the competition.  To find out more or to be a part of this syndicated research please contact

The following awards and accreditations are based on results from the VenueVerdict assessment at the end of 2018.

Group Awards

Given to the groups that record the highest overall scores in each size category

No.1 Small & Mid-Sized Group (3-14 properties)

  • Winner: EEF Venue

No.1 Large Group (15+ properties)

  • Winner: LGH Hotels Management

Gold Standard Group Award

Given to the group with the highest number of venues achieving VenueVerdict Gold Standard Accreditation

  • Winner: LGH Hotels Management

Best Value for Money Venue Group

Given to the group achieving the highest score for “Overall Value for Money”

  • Winner: EEF Venues

Venue Awards

No.1 Conference Centre

  • Winner: Engineers’ House (EEF Venues)

No.1 Hotel

  • Winner: Holiday Inn London – Gatwick Airport (Interstate Hotels & Resorts)

No.1 Venue Overall

  • Winner: Engineers’ House (EEF Venues)

VenueVerdict Gold Standard

The VenueVerdict Gold Standard Accreditation is given to those properties recording a twelve-month Net Promoter Score of +70 or higher from Business Event Host responses in the twelve month period January to December 2018. Furthermore, each twelve-month period requires 40+ responses with at least ten responses per calendar quarter or 50+ responses with at least ten responses in three calendar quarters and at least one response in the remaining calendar quarter.

  • Amba Hotel Charing Cross (glh Hotels Management)
  • Ashford International Hotel (RBH Hospitality Management)
  • Broadway House (EEF Venues)
  • Chesford Grange Hotel (RBH Hospitality Management)
  • Church House Conference Centre
  • CIM Moor Hall
  • Crowne Plaza Birmingham N.E.C (LGH Hotels Management)
  • Crowne Plaza London - Docklands (RBH Hospitality Management)
  • Crowne Plaza London Heathrow (LGH Hotels Management)
  • Crowne Plaza Manchester Airport (LGH Hotels Management)
  • Crowne Plaza Reading (RBH Hospitality Management)
  • Crowne Plaza Stratford upon Avon (Valor Hospitality Europe)
  • DoubleTree by Hilton Glasgow Westerwood (RBH Hospitality Management)
  • DoubleTree by Hilton Leeds City Centre (Valor Hospitality Europe)
  • DoubleTree by Hilton London Victoria (Crimson Hotels)
  • Dunston Hall (RBH Hospitality Management)
  • Engineers' House (EEF Venues)
  • Golden Jubilee Conference Hotel
  • Highgate House (Sundial Group)
  • Holiday Inn Basildon (LGH Hotels Management)
  • Holiday Inn Basingstoke (Interstate Hotels & Resorts)
  • Holiday Inn Brentwood M25 Jct.28 (LGH Hotels Management)
  • Holiday Inn Bristol - Filton (LGH Hotels Management)
  • Holiday Inn Cambridge (LGH Hotels Management)
  • Holiday Inn Cardiff City Centre (LGH Hotels Management)
  • Holiday Inn Edinburgh Zoo (LGH Hotels Management)
  • Holiday Inn Guildford (LGH Hotels Management)
  • Holiday Inn Leeds - Wakefield M1 Jct 40 (Kew Green Hotels)
  • Holiday Inn Leeds/Brighouse (Kew Green Hotels)
  • Holiday Inn London - Bloomsbury (LGH Hotels Management)
  • Holiday Inn London - Brent Cross (LGH Hotels Management)
  • Holiday Inn London - Gatwick Airport (Interstate Hotels & Resorts)
  • Holiday Inn London - Heathrow Ariel (LGH Hotels Management)
  • Holiday Inn London - Heathrow M4 Jct.4 (LGH Hotels Management)
  • Holiday Inn London - Mayfair (LGH Hotels Management)
  • Holiday Inn London - Regent's Park (LGH Hotels Management)
  • Holiday Inn London - Sutton (LGH Hotels Management)
  • Holiday Inn Maidenhead (LGH Hotels Management)
  • Holiday Inn Manchester City Centre (Kew Green Hotels)
  • Holiday Inn Milton Keynes (LGH Hotels Management)
  • Holiday Inn Oxford (LGH Hotels Management)
  • Holiday Inn Washington (Kew Green Hotels)
  • IET Birmingham: Austin Court (IET Venues)
  • IET Glasgow: Teacher Building (IET Venues)
  • IET London: Savoy Place (IET Venues)
  • Mercure Manchester Piccadilly Hotel (Jupiter Hotels)
  • Mercure Gloucester, Bowden Hall (Jupiter Hotels)
  • National Space Centre
  • Park Plaza Westminster Bridge, London (Park Plaza)
  • Radisson Blu Edinburgh (Radisson Hotel Group)
  • Radisson Blu Glasgow (Radisson Hotel Group)
  • Royal College of Physicians
  • The Brewery
  • The Cheltenham Chase Hotel (RBH Hospitality Management)
  • The Møller Centre
  • The Oxford Belfry (RBH Hospitality Management)
  • The Queens (RBH Hospitality Management)
  • Woodland Grange (EEF Venues)
  • Woodside (Sundial Group)

VenueVerdict Highly Commended

Highly Commended venues either registered scores of +60 for Net Promoter Score from 40+ Business Event Host responses in a twelve-month period with at least one per calendar quarter, or reached the Gold Standard score but did not satisfy the response volume requirements.

  • Alton Towers Resort
  • Amba Hotel Marble Arch (glh Hotels Management)
  • Ashridge House
  • Birmingham Conference & Events Centre (Cairn Hotel Group)
  • Burleigh Court
  • Crowne Plaza Leeds (Interstate Hotels & Resorts)
  • Crowne Plaza Nottingham (Valor Hospitality Europe)
  • DoubleTree by Hilton Cambridge Belfry (RBH Hospitality Management)
  • DoubleTree by Hilton Edinburgh City Centre (RBH Hospitality Management)
  • DoubleTree by Hilton London West End (Crimson Hotels)
  • Drayton Manor Hotel (Interstate Hotels & Resorts)
  • Forest Pines Hotel and Golf Resort (RBH Hospitality Management)
  • Holiday Inn Colchester (Kew Green Hotels)
  • Holiday Inn Glasgow Airport (LGH Hotels Management)
  • Holiday Inn Lancaster (Kew Green Hotels)
  • Holiday Inn Leeds - Garforth (Kew Green Hotels)
  • Holiday Inn London - Camden Lock (RBH Hospitality Management)
  • Holiday Inn Peterborough West (Valor Hospitality Europe)
  • Holiday Inn Rugby Northampton M1 Jct.18 (Kew Green Hotels)
  • Holiday Inn Southend (Interstate Hotels & Resorts)
  • Holywell Park
  • Macdonald Windsor Hotel (Macdonald Hotels & Resorts)
  • Novotel Cardiff (Novotel (managed portfolio))
  • Powerscourt Hotel Resort & Spa (Interstate Hotels & Resorts)
  • Radisson Blu East Midlands Airport (Radisson Hotel Group)
  • Radisson Blu London Portman (Radisson Hotel Group)
  • The Grand Hotel, Brighton
  • The Midland Hotel
  • The Park Royal Hotel (RBH Hospitality Management)
  • The Telford Hotel and Golf Resort (RBH Hospitality Management)
  • The Tower Hotel (glh Hotels Management)
  • Twickenham Experience Ltd
  • Wyboston Lakes Resort

VenueVerdict Commended

Commended venues that recorded a Net Promoter Score of +50, and again, have a minimum requirement of 1+ response per calendar quarter as well as 40+ Business Event Host responses in twelve months

  • Ashton Gate Stadium
  • Barbican
  • Belton Woods Hotel (RBH Hospitality Management)
  • Conference Aston
  • Crowne Plaza London Gatwick Airport (Crimson Hotels)
  • Crowne Plaza Plymouth (Valor Hospitality Europe)
  • Crowne Plaza Solihull (Valor Hospitality Europe)
  • DoubleTree by Hilton Hotel & Spa Chester (Valor Hospitality Europe)
  • DoubleTree by Hilton Manchester Piccadilly (Valor Hospitality Europe)
  • Holiday Inn Coventry M6 Jct. 2 (Interstate Hotels & Resorts)
  • Holiday Inn Derby - Nottingham M1 Jct.25 (Kew Green Hotels)
  • Holiday Inn London - Stratford City
  • Holiday Inn Southampton-Eastleigh M3 Jct 13 (Interstate Hotels & Resorts)
  • Lancashire County Cricket Club
  • Macdonald Ansty Hall (Macdonald Hotels & Resorts)
  • Macdonald Botley Park Hotel, Golf & Spa (Macdonald Hotels & Resorts)
  • Macdonald Burlington Hotel (Macdonald Hotels & Resorts)
  • Macdonald Holyrood Hotel (Macdonald Hotels & Resorts)
  • Macdonald Houstoun House (Macdonald Hotels & Resorts)
  • Macdonald Portal Hotel, Golf & Spa (Macdonald Hotels & Resorts)
  • Macdonald Randolph Hotel (Macdonald Hotels & Resorts)
  • Macdonald Tickled Trout Hotel, Preston (Macdonald Hotels & Resorts)
  • Mercure Blackburn Dunkenhalgh Hotel & Spa (Mercure (managed portfolio))
  • Mercure Bristol Holland House Hotel & Spa (RBH Hospitality Management)
  • Mercure Sheffield Parkway Hotel (Jupiter Hotels)
  • Newbury Racecourse
  • Park Inn by Radisson Leuven (Radisson Hotel Group)
  • Park Plaza Victoria, London (Park Plaza)
  • Radisson Blu Birmingham (Radisson Hotel Group)
  • Radisson Blu Bristol (Radisson Hotel Group)
  • Radisson Blu Brussels Royal (Radisson Hotel Group)
  • Radisson Blu Cardiff (Interstate Hotels & Resorts)
  • Royal Station Hotel, Newcastle (Cairn Hotel Group)
  • Stirling Court Hotel
  • The Nottingham Belfry (RBH Hospitality Management)