VenueVerdict Awards and Accreditations 2017

VenueVerdict’s Event Planner Feedback module provides venues (including hotels, meeting venues, specialist conference centres, stadia, serviced offices and unusual venues) with event feedback from meeting bookers and event hosts.

Venues that consistently provide an excellent customer experience are awarded the “VenueVerdict Gold Standard” or “Commended by VenueVerdict” accreditations.  BVA BDRC's VenueVerdict provides the only venue accreditation programme determined entirely by the voice of the customer and based on the meeting experience.

"In an ever-evolving industry with a great deal of competition, it’s imperative that venues stand out from their rivals. The VenueVerdict awards and accreditations highlight venues doing just that. Subscribers demonstrate their commitment to their customers, welcoming feedback and taking action on any potential service gaps. In turn, these customers have helped to pick out the venues which are at the top of their game and I’m delighted to announce the 2017 year-end winners; my congratulations go to all those who have put in hard work in order to achieve this recognition." Natalie Wiseman, BVA BDRC

To find out more or to be a part of this syndicated research, please contact meetings@bdrc.co.uk

The following awards and accreditations are based on results from the VenueVerdict assessment at the end of 2017.

Group Awards

Given to the groups that record the highest overall scores in each category.

No. 1 Small & Mid-Sized Group (3-14 properties)
Winner: EEF Venues

No.1 Large Group (15+ properties)
Winner: LHM UK

Gold Standard Group Award
Winner: LHM UK

Best Value for Money Venue Group
Winner: EEF Venues

Venue Awards

No.1 Conference Centre
Winner: Engineers' House (EEF Venues)

No.1 Hotel
Winner: Holiday Inn Guildford (LHM UK)

No.1 Sporting Venue
Winner: Lord’s

No.1 Venue Overall
Winner: Engineers' House (EEF Venues)

VenueVerdict Gold Standard

The VenueVerdict Gold Standard Accreditation is given to those properties recording a twelve-month Net Promoter Score of +70 or higher from 40 or more Business Event Host responses in the twelve month period January to December 2017. Furthermore, each of the four calendar quarters is required to contain at least ten responses.

• Ashford International Hotel (QHotels)
• Belton Woods Hotel (QHotels)
• Broadway House (EEF Venues)
• Crewe Hall (QHotels)
• Crowne Plaza Birmingham N.E.C (LHM UK)
• Crowne Plaza London Gatwick Airport (Crimson Hotels)
• Crowne Plaza London Heathrow (LHM UK)
• Crowne Plaza Manchester Airport (LHM UK)
• Crowne Plaza Reading (Redefine BDL)
• DoubleTree by Hilton Leeds City Centre (Valor Hospitality Europe)
• DoubleTree by Hilton London Victoria (Crimson Hotels)
• Dunston Hall (QHotels)
• Engineers' House (EEF Venues)
• Hellidon Lakes Golf and Spa Hotel (QHotels)
• Holiday Inn Basildon (LHM UK)
• Holiday Inn Brentwood M25 Jct.28 (LHM UK)
• Holiday Inn Bristol - Filton (LHM UK)
• Holiday Inn Cambridge (LHM UK)
• Holiday Inn Colchester (Kew Green Hotels)
• Holiday Inn Edinburgh Zoo (LHM UK)
• Holiday Inn Guildford (LHM UK)
• Holiday Inn Leeds/Brighouse (Kew Green Hotels)
• Holiday Inn London - Bloomsbury (LHM UK)
• Holiday Inn London - Brent Cross (LHM UK)
• Holiday Inn London - Camden Lock (Redefine BDL)
• Holiday Inn London - Gatwick Airport (Interstate Hotels & Resorts)
• Holiday Inn London - Heathrow Ariel (LHM UK)
• Holiday Inn London - Heathrow M4 Jct.4 (LHM UK)
• Holiday Inn London - Kensington Forum
• Holiday Inn London - Mayfair (LHM UK)
• Holiday Inn London - Regent's Park (LHM UK)
• Holiday Inn Maidenhead (LHM UK)
• Holiday Inn Milton Keynes (LHM UK)
• Holiday Inn Oxford (LHM UK)
• IET Birmingham: Austin Court (IET Venues)
• IET Glasgow: Teacher Building (IET Venues)
• Lane End Conference Centre
• Mottram Hall (QHotels)
• Nottingham Conference Centre
• Royal College of Physicians
• The Brewery
• The Cambridge Belfry Hotel (QHotels)
• The Cheltenham Chase Hotel (QHotels)
• The Midland Hotel (QHotels)
• The Møller Centre
• The Oxford Belfry (QHotels)
• The Park Royal Hotel (QHotels)
• The Queens (QHotels)
• The Stratford Manor (QHotels)
• The Telford Hotel and Golf Resort (QHotels)
• The Westerwood Hotel and Golf Resort (QHotels)
• Woodland Grange (EEF Venues)

VenueVerdict Highly Commended

Highly Commended venues either registered scores of +60 for Net Promoter Score, or reached the Gold Standard score, but did not satisfy the requirement of having ten responses in each quarter. They must also reach 40 Business Event Host responses in a twelve-month period and have at least one response per calendar quarter.

• Ashton Gate Stadium
• Birmingham Conference and Events Centre (Cairn Hotel Group)
• BMA House
• Chesford Grange Hotel (QHotels)
• Church House Conference Centre
• Crowne Plaza London - Docklands (Redefine BDL)
• Crowne Plaza Nottingham (Valor Hospitality Europe)
• Crowne Plaza Solihull (Valor Hospitality Europe)
• Crowne Plaza Stratford upon Avon (Valor Hospitality Europe)
• DoubleTree by Hilton Edinburgh City Centre (Redefine BDL)
• DoubleTree by Hilton Hotel & Spa Chester (Valor Hospitality Europe)
• DoubleTree by Hilton Manchester Piccadilly (Valor Hospitality Europe)
• Drayton Manor Hotel (Interstate Hotels & Resorts)
• Golden Jubilee Conference Hotel
• Highgate House (Sundial Group)
• Hilton Arundel Avisford Park (Hilton Owned & Managed Estate)
• Hilton at St. George's Park (Hilton Owned & Managed Estate)
• Hilton Blackpool (Hilton Owned & Managed Estate)
• Hilton Edinburgh Grosvenor (Hilton Owned & Managed Estate)
• Hilton Glasgow (Hilton Owned & Managed Estate)
• Hilton Leeds City (Hilton Owned & Managed Estate)
• Hilton Leicester (Hilton Owned & Managed Estate)
• Hilton Manchester Airport (Hilton Owned & Managed Estate)
• Hilton Newcastle Gateshead (Hilton Owned & Managed Estate)
• Hilton Tewkesbury - Puckrup Hall (Hilton Owned & Managed Estate)
• Hilton Warwick (Hilton (Hilton Owned & Managed Estate)
• Holiday Inn Aylesbury (Interstate Hotels & Resorts)
• Holiday Inn Basingstoke (Interstate Hotels & Resorts)
• Holiday Inn Cardiff City Centre (LHM UK)
• Holiday Inn Coventry M6 Jct. 2 (Interstate Hotels & Resorts)
• Holiday Inn Darlington A1 Scotch Corner (Cairn Hotel Group)
• Holiday Inn Leeds - Wakefield M1 Jct 40 (Kew Green Hotels)
• Holiday Inn London - Sutton (LHM UK)
• Holiday Inn Newcastle Gosforth Park
• Holiday Inn Southend (Interstate Hotels & Resorts)
• Holiday Inn Washington (Kew Green Hotels)
• Holywell Park
• Hotel Football
• IET London: Savoy Place (IET Venues)
• Lancashire County Cricket Club
• Lord's
• Lumley Castle Hotel
• Macdonald Burlington Hotel (Macdonald Hotels & Resorts)
• Macdonald Manchester Hotel & Spa (Macdonald Hotels & Resorts)
• Mercure Box Hill Burford Bridge Hotel (Laser (Mercure/MGallery))
• Mercure Gloucester, Bowden Hall (Jupiter Hotels)
• National Space Centre
• Newbury Racecourse
• Newbury Racecourse Conference & Events
• Novotel Cardiff (Novotel)
• Park Plaza Cardiff (Park Plaza)
• Stirling Court Hotel
• The Grand Hotel, Brighton (Kew Green Hotels)
• Twickenham Experience Ltd
• Woodside (Sundial Group)

VenueVerdict Commended

Commended venues that recorded a Net Promoter Score of +50, and again, have a minimum requirement of 1+ response per calendar quarter as well as 40+ Business Event Host responses in twelve months.

• Barbican
• Burleigh Court
• Forest Pines Hotel and Golf Resort (QHotels)
• Hilton East Midlands Airport (Hilton Owned & Managed Estate)
• Hilton Northampton (Hilton Owned & Managed Estate)
• Holiday Inn High Wycombe M40 Jct.4 (Interstate Hotels & Resorts)
• Holiday Inn Leicester (Interstate Hotels & Resorts)
• Holiday Inn Rugby Northampton M1 Jct.18 (Kew Green Hotels)
• Macdonald Windsor Hotel (Macdonald Hotels & Resorts)
• Mercure Blackburn Dunkenhalgh Hotel & Spa (Laser (Mercure/MGallery))
• Mercure Exeter Southgate Hotel & Spa (Laser (Mercure/MGallery))
• Park Plaza Victoria, London (Park Plaza)
• The Mere Golf Resort & Spa
• The Nottingham Belfry (QHotels)

To find out more or to be a part of this syndicated research, please contact meetings@bdrc.co.uk