VenueVerdict Awards 2020

By Karen Small

We are delighted to announce the following VenueVerdict awards for 2020. After a very challenging year, we're sure you'll want to join us in congratulating the winners.

In a year that has caused substantial disruption to most of our lives, we understand that meetings and events were restricted. However, with an almost full set of data from Q1 and a large chunk of properties re-opening in Q4 we have been able to determine our 2020 award winners.

Karen Small, Head of the VenueVerdict programme, said: "With the industry gearing up for recovery in 2021 it is more important than ever for properties to ensure high levels of customer service, to regain public trust and set themselves apart from the competition. With VenueVerdict we are delighted to be able to celebrate the venues consistently offering the best levels of service in the industry."

Group Awards

Given to the groups that record the highest overall scores in each size category

No.1 Small & Mid-Sized Group (3-14 properties)
Winner: Make Venues

No.1 Large Group (15+ properties)
Winner: LGH Hotels Management

Gold Standard Group Award
Given to the group with the highest number of venues achieving VenueVerdict Gold Standard Accreditation
Winner: LGH Hotels Management

Best Value for Money Venue Group
Given to the group achieving the highest score for “Overall Value for Money”
Winner: Make Venues

Venue Awards

No.1 Conference Centre
Winner: Engineers House (Make Venues)

No.1 Hotel
Winner: Crowne Plaza Birmingham NEC (LGH Hotels Management)

No.1 Sporting Venue
Winner: Ashton Gate Stadium

No.1 Venue(s) Overall
Winner: Crowne Plaza Birmingham NEC (LGH Hotels Management) and Engineers' House (Make Venues)