VenueVerdict Accreditations and Commendations – Q4 2019

VenueVerdict is the only accreditation programme determined entirely by the voice of the customer and based on the meeting experience. It provides an independent measurement and improvement tool for venues to understand the end-to-end journey of event planners, identify service gaps and benchmark against the competition.  To find out more or to be a part of this syndicated research please contact meetings@bva-bdrc.com.

"Customers increasingly value transparency from their suppliers, and the meetings industry is no different.  Independently collecting feedback to assess the meeting experience really demonstrates venues that deliver on this for their clients. The VenueVerdict awards and accreditations celebrate the venues that have consistently excelled in their service and product delivery. My congratulations go to all winners for their hard work and well-earned achievements in 2019." Karen Small, BVA BDRC 

We are delighted to announce the following Accreditations following the assessment at the end of Q4 2019.

VenueVerdict Gold Standard

The VenueVerdict Gold Standard Accreditation is given to those properties recording a twelve-month Net Promoter Score of +70 or higher from Business Event Host responses in the twelve month period January 2019 to December 2019. Furthermore, each twelve-month period requires 40+ responses with at least ten responses per calendar quarter, or 50+ responses with at least ten responses in three calendar quarters and at least one response in the remaining calendar quarter.

• Amba Hotel Charing Cross(glh Hotels Management)
• Amba Hotel Marble Arch(glh Hotels Management)
• Ashford International Hotel(Almarose Hotels)
• Ashton Gate Stadium
• Broadway House(Make Venues)
• Chesford Grange Hotel(Almarose Hotels)
• Conference Aston (Independent)
• Crowne Plaza Birmingham NEC(LGH Hotels Management)
• Crowne Plaza Glasgow(Valor Hospitality Europe)
• Crowne Plaza Leeds(Interstate Hotels & Resorts)
• Crowne Plaza London - Docklands (RBH Hospitality Management)
• Crowne Plaza London - Heathrow(LGH Hotels Management)
• Crowne Plaza Manchester Airport(LGH Hotels Management)
• Crowne Plaza Nottingham(Valor Hospitality Europe)
• Crowne Plaza Solihull(Valor Hospitality Europe)
• DoubleTree by Hilton Hotel & Spa Chester(Valor Hospitality Europe)
• DoubleTree by Hilton Hotel Leeds City Centre(Valor Hospitality Europe)
• DoubleTree by Hilton Hotel London - Victoria(Crimson Hotels)
• Engineers' House(Make Venues)
• Holiday Inn Basildon(LGH Hotels Management)
• Holiday Inn Brentwood M25, Jct.28(LGH Hotels Management)
• Holiday Inn Bristol - Filton(LGH Hotels Management)
• Holiday Inn Cambridge(LGH Hotels Management)
• Holiday Inn Cardiff City Centre(LGH Hotels Management)
• Holiday Inn Edinburgh Zoo(LGH Hotels Management)
• Holiday Inn Glasgow Airport(LGH Hotels Management)
• Holiday Inn Guildford(LGH Hotels Management)
• Holiday Inn Leeds/Brighouse(Kew Green Hotels)
• Holiday Inn London - Bloomsbury(LGH Hotels Management)
• Holiday Inn London - Brent Cross(LGH Hotels Management)
• Holiday Inn London - Gatwick Airport(Interstate Hotels & Resorts)
• Holiday Inn London - Heathrow Ariel(LGH Hotels Management)
• Holiday Inn London - Heathrow M4, Jct.4(LGH Hotels Management)
• Holiday Inn London - Mayfair(LGH Hotels Management)
• Holiday Inn London - Regent's Park(LGH Hotels Management)
• Holiday Inn London - Sutton(LGH Hotels Management)
• Holiday Inn Maidenhead(LGH Hotels Management)
• Holiday Inn Manchester - City Centre(Kew Green Hotels)
• Holiday Inn Milton Keynes(LGH Hotels Management)
• Holiday Inn Oxford(LGH Hotels Management)
• Holiday Inn Peterborough - West(Valor Hospitality Europe)
• Holiday Inn Reading South (Interstate Hotels & Resorts)
• Holiday Inn Washington(Kew Green Hotels)
• IET London: Savoy Place(IET Venues)
• Macdonald Ansty Hall(Macdonald Hotels & Resorts)
• Mercure Gloucester, Bowden Hall(Jupiter Hotels)
• Mercure Haydock Hotel (Amaris Hospitality (Accor Portfolio)
• Mercure Hull, Grange Park(Jupiter Hotels)
• Mercure Manchester Piccadilly(Jupiter Hotels)
• Mercure Tunbridge Wells(Jupiter Hotels)
• Novotel Manchester Centre (Accor UK Midscale Brands (managed hotels)
• Pennyhill Park (Exclusive Hotels)
• Radisson Blu Edinburgh(Radisson Hotel Group)
• Royal College of Physicians
• The Brewery
• The Met Hotel (IHG Principal Portfolio)
• The Møller Institute (Independent)
• Twickenham Experience Ltd
• Woodland Grange(Make Venues)
• Woodside(Sundial Group)

VenueVerdict Highly Commended

Highly Commended venues either registered scores of +60 for Net Promoter Score from 40+ Business Event Host responses in a twelve-month period with at least one per calendar quarter, or reached the Gold Standard score but did not satisfy the response volume requirements.

• Alton Towers Resort
• Ashridge House
• Belton Woods Hotel (Almarose Hotels)
• BMA House
• Burleigh Court
• CIM Moor Hall
• Crowne Plaza Chester (Valor Hospitality Europe)
• Crowne Plaza London - Gatwick Airport (Crimson Hotels)
• Crowne Plaza Stratford-upon-Avon (Valor Hospitality Europe)
• Delta Marriott Cheltenham Chase Hotel (Almarose Hotels)
• DoubleTree by Hilton Edinburgh City Centre (RBH Hospitality Management)
• DoubleTree by Hilton Forest Pines Spa & Golf Resort (Almarose Hotels)
• DoubleTree by Hilton Glasgow Westerwood (Almarose Hotels)
• DoubleTree by Hilton Woking (Crimson Hotels)
• ET Birmingham: Austin Court (IET Venues)
• Golden Jubilee Conference Hotel
• Highgate House (Sundial Group)
• Holiday Inn Basingstoke (Interstate Hotels & Resorts)
• Holiday Inn Coventry M6, Jct.2 (Interstate Hotels & Resorts)
• Holiday Inn Hemel Hempstead M1 Jct.8 (Interstate Hotels & Resorts)
• Holiday Inn Leeds - Wakefield M1, Jct 40 (Kew Green Hotels)
• Holiday Inn London - Camden Lock (RBH Hospitality Management)
• Holiday Inn London - Stratford City
• Kimpton Fitzroy London (IHG Principal Portfolio)
• Lancashire County Cricket Club
• Macdonald Berystede Hotel (Macdonald Hotels & Resorts)
• Macdonald Compleat Angler (Macdonald Hotels & Resorts)
• Macdonald Craxton Wood Hotel, Nr Chester (Macdonald Hotels & Resorts)
• Macdonald Inchyra Hotel & Spa (Macdonald Hotels & Resorts)
• Macdonald Randolph Hotel (Macdonald Hotels & Resorts)
• Macdonald Tickled Trout Hotel, Preston (Macdonald Hotels & Resorts)
• Mercure Sheffield Parkway (Jupiter Hotels)
• Mercure Sheffield St Paul's Hotel & Spa (Amaris Hospitality)
• Newbury Racecourse
• Newbury Racecourse Conference & Events
• Nottingham Conference Centre/ Nottingham Trent University
• Novotel Cardiff (Accor UK Midscale Brands (managed hotels)
• Novotel York (Accor UK Midscale Brands (managed hotels)
• Park Inn by Radisson Northampton (Radisson Hotel Group)
• Radisson Blu East Midlands Airport (Radisson Hotel Group)
• Radisson Blu Glasgow (Radisson Hotel Group)
• Radisson Blu Manchester (Radisson Hotel Group)
• Radisson Blu, Cardiff (Interstate Hotels & Resorts)
• Stirling Court Hotel
• The Park Royal Hotel (Almarose Hotels)
• The Principal Manchester (IHG Principal Portfolio)
• The Queens (Almarose Hotels)
• The Tower Hotel (glh Hotels Management)
• Voco St David's Cardiff (IHG Principal Portfolio)

VenueVerdict Commended

Commended venues that recorded a Net Promoter Score of +50, and again, have a minimum requirement of 1+ response per calendar quarter as well as 40+ Business Event Host responses in twelve months.

• Barbican
• Crewe Hall (Almarose Hotels)
• Crowne Plaza Felbridge-Gatwick (Interstate Hotels & Resorts)
• Drayton Manor Hotel (Interstate Hotels & Resorts)
• Holiday Inn Colchester (Kew Green Hotels)
• Holiday Inn Fareham - Solent (Interstate Hotels & Resorts)
• Holiday Inn Maidstone - Sevenoaks (Interstate Hotels & Resorts)
• Holiday Inn Southampton-Eastleigh M3, Jct 13 (Interstate Hotels & Resorts)
• Macdonald Burlington Hotel (Macdonald Hotels & Resorts)
• National Space Centre
• Park Inn by Radisson York City Centre (Radisson Hotel Group)
• Radisson Blu Birmingham (Radisson Hotel Group)
• Radisson Blu Durham (Radisson Hotel Group)
• Radisson Blu Jersey (Radisson Hotel Group)
• Richmond Hill Hotel
• Royal Station Hotel (Cairn Hotel Group)
• Novotel Birmingham Centre (Accor UK Midscale Brands (managed hotels)
• Mercure Daventry Court Hotel (Amaris Hospitality)
• The Principal York (IHG Principal Portfolio)
• The Grand Hotel, Brighton
• The View Hotel, Eastbourne (Interstate Hotels & Resorts)
• Woodlands Event Centre

VenueVerdict is a great way of measuring your facility's customer experience; helping you to make improvements in the right places and providing you with an accreditation which highlights your achievements when you succeed. For more information please contact: meetings@bva-bdrc.com