VenueVerdict Accreditations 2020

By Karen Small

We are delighted to announce the following VenueVerdict accreditations for 2020. After a very challenging year, we're sure you'll want to join us in congratulating the recipients.

In a year that has caused substantial disruption to most of our lives, we understand that meetings and events were restricted. However, with an almost full set of data from Q1 and a large chunk of properties re-opening in Q4 we have been able to determine our 2020 accreditations.

Karen Small, Head of the VenueVerdict programme, said: "With the industry gearing up for recovery in 2021 it is more important than ever for properties to ensure high levels of customer service, to regain public trust and set themselves apart from the competition. With VenueVerdict we are delighted to be able to celebrate the venues consistently offering the best levels of service in the industry."

VenueVerdict Gold Standard

The VenueVerdict Gold Standard Accreditation is given to those properties recording a twelve-month Net Promoter Score of +70 or higher from 40 or more Business Event Host responses in the period Q2 2019 to end Q4 2020.

Furthermore, during this period (Q2 2019 to end Q4 2020) venues require 40+ responses with at least ten responses per calendar quarter or 50+ responses with at least ten responses in three calendar quarters and at least one response in the remaining calendar quarter (whole of 2020 counted as a quarter).

  • Ashford International Hotel (Almarose Hotels)
  • Chesford Grange Hotel (Almarose Hotels)
  • DoubleTree by Hilton Hotel London - Victoria (Crimson Hotels)
  • Pennyhill Park (Exclusive Hotels)
  • Amba Hotel Charing Cross (glh Hotels Management)
  • Amba Hotel Marble Arch (glh Hotels Management)
  • The Tower Hotel (glh Hotels Management)
  • Ashton Gate Stadium
  • Conference Aston
  • Newbury Racecourse Conference & Events
  • Royal College of Physicians
  • The Brewery
  • The Møller Institute
  • Crowne Plaza Leeds (Interstate Hotels & Resorts)
  • Holiday Inn London - Gatwick Airport (Interstate Hotels & Resorts)
  • Mercure Gloucester, Bowden Hall (Jupiter Hotels)
  • Mercure Hull, Grange Park (Jupiter Hotels)
  • Mercure Tunbridge Wells (Jupiter Hotels)
  • Holiday Inn Leeds/Brighouse (Kew Green Hotels)
  • Holiday Inn Manchester - City Centre (Kew Green Hotels)
  • Holiday Inn Milton Keynes (Kew Green Hotels)
  • Holiday Inn Washington (Kew Green Hotels)
  • Crowne Plaza Birmingham NEC (LGH Hotels Management)
  • Crowne Plaza London - Heathrow (LGH Hotels Management)
  • Crowne Plaza Manchester Airport (LGH Hotels Management)
  • Holiday Inn Basildon (LGH Hotels Management)
  • Holiday Inn Brentwood M25, Jct.28 (LGH Hotels Management)
  • Holiday Inn Bristol - Filton (LGH Hotels Management)
  • Holiday Inn Cardiff City Centre (LGH Hotels Management)
  • Holiday Inn Edinburgh Zoo (LGH Hotels Management)
  • Holiday Inn Guildford (LGH Hotels Management)
  • Holiday Inn London - Bloomsbury (LGH Hotels Management)
  • Holiday Inn London - Regent's Park (LGH Hotels Management)
  • Holiday Inn London - Sutton (LGH Hotels Management)
  • Holiday Inn Oxford (LGH Hotels Management)
  • Broadway House (Make Venues)
  • Engineers' House (Make Venues)
  • Woodland Grange (Make Venues)
  • Radisson Blu Edinburgh (Radisson Hotel Group)
  • Woodside (Sundial Group)
  • Crowne Plaza Glasgow (Valor Hospitality Europe)
  • Crowne Plaza Solihull (Valor Hospitality Europe)
  • DoubleTree by Hilton Hotel Leeds City Centre (Valor Hospitality Europe)
  • Holiday Inn Peterborough - West (Valor Hospitality Europe)

VenueVerdict Highly Commended

Highly Commended venues either registered scores of +60 for Net Promoter Score during period Q2 2019 to end Q4 2020, or reached the Gold Standard score, but did not satisfy the requirement of having 10 responses in each quarter. They must also reach 40 business event host responses in the period, and have at least one response per calendar quarter.

  • Novotel Cardiff (Accor UK Midscale Brands (managed hotels))
  • Novotel Liverpool (Accor UK Midscale Brands (managed hotels))
  • Novotel London Canary Wharf (Accor UK Midscale Brands (managed hotels))
  • Novotel London West (Accor UK Midscale Brands (managed hotels))
  • Novotel Manchester Centre (Accor UK Midscale Brands (managed hotels))
  • Novotel Sheffield (Accor UK Midscale Brands (managed hotels))
  • Novotel Southampton (Accor UK Midscale Brands (managed hotels))
  • Novotel York (Accor UK Midscale Brands (managed hotels))
  • Belton Woods Hotel (Almarose Hotels)
  • Delta Marriott Cheltenham Chase Hotel (Almarose Hotels)
  • DoubleTree by Hilton Forest Pines Spa & Golf Resort (Almarose Hotels)
  • DoubleTree by Hilton Glasgow Westerwood (Almarose Hotels)
  • The Hampshire Court Hotel (Almarose Hotels)
  • The Park Royal Hotel (Almarose Hotels)
  • The Queens (Almarose Hotels)
  • Birmingham Conference & Events Centre (Cairn Hotel Group)
  • Crowne Plaza Gerrards Cross (Cairn Hotel Group)
  • Holiday Inn Newcastle Jesmond (Cairn Hotel Group)
  • Redworth Hall Hotel (Cairn Hotel Group)
  • Crowne Plaza London - Gatwick Airport (Crimson Hotels)
  • DoubleTree by Hilton Woking (Crimson Hotels)
  • South Lodge (Exclusive Hotels)
  • The Lainston House (Exclusive Hotels)
  • The Royal Horseguards Hotel (glh Hotels Management)
  • Blythswood Square Hotel (IHG Principal Portfolio)
  • Kimpton Charlotte Square (IHG Principal Portfolio)
  • Kimpton Fitzroy London (IHG Principal Portfolio)
  • Principal Glasgow Grand Central (IHG Principal Portfolio)
  • The Met Hotel (IHG Principal Portfolio)
  • The Principal Manchester (IHG Principal Portfolio)
  • Voco St David's Cardiff (IHG Principal Portfolio)
  • Alton Towers Resort
  • Barbican
  • British Medical Association House
  • Church House Conference Centre
  • Golden Jubilee Conference Hotel
  • Grace Hall
  • Holiday Inn London - Kensington Forum
  • Holiday Inn London - Stratford City
  • Holiday Inn London Kensington High Street
  • Lancashire County Cricket Club
  • Nottingham Conference Centre/ Nottingham Trent University
  • Rockliffe Hall
  • The Grand Hotel, Brighton
  • Twickenham Experience Ltd
  • Victorian Bath House
  • Crowne Plaza Felbridge-Gatwick (Interstate Hotels & Resorts)
  • Holiday Inn Coventry M6, Jct.2 (Interstate Hotels & Resorts)
  • Holiday Inn Hemel Hempstead M1 Jct.8 (Interstate Hotels & Resorts)
  • Holiday Inn Leicester (Interstate Hotels & Resorts)
  • Holiday Inn London - Bexley (Interstate Hotels & Resorts)
  • Holiday Inn Reading South (Interstate Hotels & Resorts)
  • Holiday Inn Southampton-Eastleigh M3, Jct 13 (Interstate Hotels & Resorts)
  • Holiday Inn Southend (Interstate Hotels & Resorts)
  • Radisson Blu, Cardiff (Interstate Hotels & Resorts)
  • Mercure Maidstone,Great Danes (Jupiter Hotels)
  • Mercure Manchester Piccadilly (Jupiter Hotels)
  • Mercure Sheffield Parkway (Jupiter Hotels)
  • Mercure York, Fairfield Manor (Jupiter Hotels)
  • Holiday Inn Cambridge (LGH Hotels Management)
  • Holiday Inn Glasgow Airport (LGH Hotels Management)
  • Holiday Inn London - Brent Cross (LGH Hotels Management)
  • Holiday Inn London - Heathrow Ariel (LGH Hotels Management)
  • Holiday Inn London - Heathrow M4, Jct.4 (LGH Hotels Management)
  • Holiday Inn Maidenhead (LGH Hotels Management)
  • Park Inn by Radisson Northampton (Radisson Hotel Group)
  • Radisson Blu East Midlands Airport (Radisson Hotel Group)
  • Radisson Blu Liverpool (Radisson Hotel Group)
  • Radisson Blu Manchester (Radisson Hotel Group)
  • Radisson Collection Royal Mile (Radisson Hotel Group)
  • Crowne Plaza London - Docklands (RBH Hospitality Management)
  • DoubleTree by Hilton Edinburgh City Centre (RBH Hospitality Management)
  • Holiday Inn London - Camden Lock (RBH Hospitality Management)
  • Highgate House (Sundial Group)
  • Crowne Plaza Chester (Valor Hospitality Europe)
  • Crowne Plaza Harrogate (Valor Hospitality Europe)
  • Crowne Plaza Nottingham (Valor Hospitality Europe)
  • Crowne Plaza Stratford-upon-Avon (Valor Hospitality Europe)
  • DoubleTree by Hilton Hotel & Spa Chester (Valor Hospitality Europe)
  • Hilton Garden Inn Glasgow City Centre (Valor Hospitality Europe)

VenueVerdict Commended

Commended that recorded a Net Promoter Score of +50 during the period Q2 2019 to end Q4 2020, have minimum requirements of 1+ responses per calendar quarter and 40+ business event host responses in the period Q2 2019 to end Q4 2020.

  • Crewe Hall (Almarose Hotels)
  • Royal Station Hotel (Cairn Hotel Group)
  • Fanhams Hall (Exclusive Hotels)
  • The Principal York (IHG Principal Portfolio)
  • National Space Centre
  • Richmond Hill Hotel
  • Stirling Court Hotel
  • Drayton Manor Hotel (Interstate Hotels & Resorts)
  • Holiday Inn Basingstoke (Interstate Hotels & Resorts)
  • Holiday Inn Fareham - Solent (Interstate Hotels & Resorts)
  • Park Inn by Radisson Hotel & Conference Centre London (Radisson Hotel Group)
  • Park Inn by Radisson York City Centre (Radisson Hotel Group)
  • Radisson Blu Durham (Radisson Hotel Group)
  • Radisson Blu Lyon (Radisson Hotel Group)
  • DoubleTree by Hilton Hotel Manchester - Piccadilly (Valor Hospitality Europe)