Mobile Banking App CX Benchmarking

Does your mobile banking app wow your customers? How does it compare with your competition?

Banking apps have a big impact on how customers view their overall experience with your bank, as seen in our CX data from Moments of Truth.

Get the latest information on how your app performs against the competition with our latest banking research. Insights include ease of use, frequency of use, satisfaction and NPS, average current account data, perception of the app's security, and many more. All benchmarks are transparent to subscribers so you can see scores for all brands.

Curious to find out more? Download the factsheet.

For more banking/financial services CX benchmarking, check out our Moments of Truth programme.

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