Hubicus Quality Monitoring
Hubicus Quality Monitoring is a cloud-based software solution that helps clients monitor the quality of their call centre interactions. It is used by over 100 companies in France to assess over 60,000 individual agents and we are very excited to be working with our BVA colleagues to bring it to the anglophone world and to the hospitality sector
A true employee engagement platform, HQM completes the transition from Quality Monitoring to Quality Management and is the perfect complement to a mystery shopping programme. Provided as Software-as-a-Service (SaaS), it allows you to self-assess your recorded calls or to engage our independent experts to audit them on your behalf, scoring real customer calls against your specific criteria.
Permission-based access and configurable action plans allow you and your agents to work with your results and drive measurable improvement in the customer experience.