Business banking service quality

Independent service quality survey results

 

Business current accounts - latest results

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1200 customers of each of the 14 largest business current account providers in Great Britain and approximately 600 customers of each of the 5 largest business current account providers in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs). The results represent the view of customers who took part in the survey.

For the latest published results, please select the region you wish to view below.

GB BCA link 08.19       NI BCA link 08.19

You can learn more about the methodology used in this survey here.

You can learn more about the personal banking service quality here.

Previous Results Published:

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