BVA BDRC | Products

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Hubicus Quality Monitoring

Hubicus Quality Monitoring is a cloud-based software solution that helps clients monitor the quality of their call centre interactions.

Listening to Intermediaries

Providing insights from mortgage brokers across the UK on the experiences and issues they face today.

Mobile Banking App CX Benchmarking

Fully transparent, branded CX benchmarks for all key mobile banking app providers.

Property and Real Estate Research

For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.

COGNITION Audits

COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.

Increasing Online Gift Aid

Using behavioural science to increase online Gift Aid participation for visitor attractions.

Nudge Consulting

Creating affordable, sustainable and transformative changes in both customer and employee behaviour.

Business banking service quality - Northern Ireland

A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.

Business banking service quality - Great Britain

A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.

Business banking service quality

A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.

Social Listening

Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.

BVA BDRC UX

We align our UX expertise in order to build user understanding and formulate short and long term client solutions.

Global High Value Traveller Omnibus

Your route to the world’s most frequent international travellers.

SME Finance Monitor

The leading national survey of access to finance for UK small businesses

London M&E Site Inspection Benchmark

We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.

Rail Reputation Index

A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.

VenueVerdict

VenueVerdict provides intelligence about the client experience at hotels and meeting venues.

Moments of Truth - NPS benchmarking

Benchmarking customer experience in key touch-points across financial services.

Mystery Guest

Follow in the customer’s footsteps with Mystery Guest inspections.

Mortgage Achilles

A long running study offering unique insight into UK mortgage market dynamics.

Mercury

Tracking lenders’ marketing effectiveness and brand standing among mortgage intermediaries.

MeetingsMetrix

A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.

Landlords Panel

The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.

Hotel Guest Survey

The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.

Business Opinion Omnibus

Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.

VisitorVerdict

A visitor survey for museums providing real-time results benchmarked against similar attractions.

COVID-19 Integrated Response Toolkit

This integrated toolkit helps businesses enhance operational preparedness to achieve safety in the post-COVID-19 economy.

Business Views

Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.

Tracking consumer sentiment on the impact of COVID-19

The tracker has been replaced by ClearSight®. Click here for more details.

Voice of the Resident

Voice of the Resident gives you the inside track on how residents interact with their homes and the implications for your proposition.