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Tracking consumer sentiment on the impact of COVID-19

BVA BDRC and Alligator Digital have launched a weekly tracker monitoring the mood of UK consumers, the extent to which people think ‘the worst is still to come’, online discussion topics and changes to anticipated buying and booking lead-times. Headline toplines on Wednesday, full report Friday.

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Voice of the Resident

Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.

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Listening to Intermediaries

Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today. 

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COGNITION Audits

COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.

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Nudge Consulting

Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.

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Business banking service quality - Northern Ireland

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).

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Business banking service quality - Great Britain

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).

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Business banking service quality

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).

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Social Listening

Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.

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BVA BDRC UX

We align our UX expertise in order to build user understanding and formulate short and long term client solutions.

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Event Planner Panel

Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.

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Hotel Insights Forum

The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.

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Rail Reputation Index

A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.

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VenueVerdict

VenueVerdict provides intelligence about the client experience at hotels and meeting venues.

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Mercury

Tracking lenders’ marketing effectiveness and brand standing among mortgage intermediaries.

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MeetingsMetrix

A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.

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Landlords Panel

The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.

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Hotel Guest Survey

The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.

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VisitorVerdict

A visitor survey for museums providing real-time results benchmarked against similar attractions.

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