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COGNITION Audits

COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.

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Nudge Consulting

Creating affordable, sustainable and transformative changes in both customer and employee behaviour.

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Social Listening

Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.

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BVA BDRC UX

We align our UX expertise in order to build user understanding and formulate short and long term client solutions.

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Rail Reputation Index

A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.

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VenueVerdict

VenueVerdict provides intelligence about the client experience at hotels and meeting venues.

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Mercury

Tracking lenders’ marketing effectiveness and brand standing among mortgage intermediaries.

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MeetingsMetrix

A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.

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Landlords Panel

The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.

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Hotel Guest Survey

The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.

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VisitorVerdict

A visitor survey for museums providing real-time results benchmarked against similar attractions.

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Business Views

Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.

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Voice of the Resident

Voice of the Resident gives you the inside track on how residents interact with their homes and the implications for your proposition.

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