
Summer of leisure for the US
Customer Experience / Culture, Tourism and LeisureThe latest BVA BDRC survey of the US shows a market full of intent to travel, even if there was less appetite than in past years to travel far and wide.
Read moreThe latest BVA BDRC survey of the US shows a market full of intent to travel, even if there was less appetite than in past years to travel far and wide.
Read moreUsing the EPIC framework we look at how quick and simple gestures can make a memorable impression on someone's hotel stay and encourage rebooking.
Read moreBrand Purpose – the reason for a brand to exist beyond making money – has become a hot topic. In November 2020 we conducted research amongst a nationally representative sample of 1,000 consumers to examine it in more detail.
Read moreEach day this week, we count down the Top 20 leading hotel brands in Britain as well as four we think are worth watching.
Read moreWhen allowed to travel again, as many people are likely to revisit old favourite destinations as seek new ones, although that varies by cohort
Read moreWe look at the upcoming changes to the Hotel Guest Survey, reflecting the post-COVID market and other long-term trends in the sector.
Read moreVenueVerdict is undergoing perhaps its largest transformation in a decade to become much more than just a meeting planner survey.
Read moreDelivering memorable customer experience goes beyond delivering the basics – it’s about going the extra mile in key moments of the experience that really matter.
Read moreThe countdown is on until our favourite attractions can reopen, and although some of us will flood back to them, others will understandably remain hesitant.
Read moreOne of the few upsides of the COVID-19 pandemic for the Indonesian economy has been to move it away from cash towards electronic payments.
Read moreJames Bland gives his thoughts on loyalty in the hotel sector. Do the loyalty programmes so prominent in the sector reward loyalty? And, how can brands leverage this to enhance their bottom line?
Read moreJanuary 5th marked the third national lockdown across the UK - inevitably signalling another wave of home-schooling.
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