It’s not an easy time to be a consumer brand.  If the rise of online aggregators and budget supermarkets isn’t enough, we now have the emergence of Voice Commerce.

This ebook is for anyone working in retail banking or related sectors, and has been prepared by our global network of finance, behavioural science and insight experts.

James Bland, our head of Hotels and Hospitality Research at BVA BDRC, shares his thoughts on how hotels have evolved away from being a social hub and the brands which are fighting back against the homestay market,

We explore the three major challenges currently face the UK ferry industry and look at what opportunities might come of this

Alligator, also part of the BVA Group put their leading digital solutions to good use by polling rugby fans ahead of the Six Nations.

We conduct a series of annual parent surveys to assess the choice drivers for international schooling in Singapore and other Asian markets. Applying insights from parents’ opinion and behaviour, we advise schools in their marketing and strategic planning.

Diversity is one of the greatest attractions of international schools across the world. But what does it really mean? Is diversity more than just schools collecting nationalities?

Insights from our Singapore Parent Survey, conducted in Q4 2019

Parental dynamics are changing. But how do these trends also plays out in our international schools parents’ survey.

To hear such sad news coming from Australia, we all wanted to do something to help. So as a researcher, I did what I know best: create a good survey.

Despite the headlines, JLP are doing many things right. They seem to offer a good user experience across their digital channels and provide superior instore service. So what can they do to turn things around?

Mobile banking apps are an increasingly crucial frontline for banks. Our new benchmarking programme focussed on Mobile Banking App customer experience allows subscribers to assess customer perception and the app experience metrics on a range of features