Diversity is one of the greatest attractions of international schools across the world. But what does it really mean? Is diversity more than just schools collecting nationalities?

Insights from our Singapore Parent Survey, conducted in Q4 2019

Parental dynamics are changing. But how do these trends also plays out in our international schools parents’ survey.

To hear such sad news coming from Australia, we all wanted to do something to help. So as a researcher, I did what I know best: create a good survey.

Despite the headlines, JLP are doing many things right. They seem to offer a good user experience across their digital channels and provide superior instore service. So what can they do to turn things around?

Mobile banking apps are an increasingly crucial frontline for banks. Our new benchmarking programme focussed on Mobile Banking App customer experience allows subscribers to assess customer perception and the app experience metrics on a range of features

New Year’s resolutions are a perfect example of the gap between intent and action. Breaking well-established habits is hard. And knowing what to do differently is rarely enough.

Charitable giving is fertile ground for applying behavioural science to ‘nudge’ changes in donors’ choices and their levels of giving. Take a look at our top 4 tips from behavioural science.

We have put together our top tips to help anyone needing to prioritise the locations they market using geographical mapping.

A global study into how OTAs bridge Australia to the world.

People are creatures of habit, and nowhere is this more evident than on our daily commute to work.

From our wealth of customer experience (CX) work, we have written a series of papers sharing our knowledge. Ultimately we hope to inspire your CX strategy and further demonstrate the potential of NPS as a valuable performance metric.