Now Available: Rail Reputation Index Report 2018!

By Tim Sander

We are pleased to announce that the Rail Reputation Index 2018 report is now available!

Watch our video below to learn more, or contact Tim Sander to get your hands on this year’s report.

New for 2018, we now utilise Social Analytics for a deeper understanding of real customer conversations about (and experiences of) individual rail brands.

The Rail Reputation Index is a multi-client benchmarking programme designed to enable train operating companies (TOCs) to optimise customer loyalty and engagement.

We combine Net Promoter Score benchmarking with detailed insight into how a range of service touch-points and emotional triggers impact the customer’s relationship with the brand, and how this differs across key passenger segments.

BVA BDRC has a long record in customer experience research, winning awards in several different sectors.  Our Transport research team has conducted extensive passenger research over many years in rail, bus, tram and air travel and has worked with TOCs throughout the UK.

Multi-client research programmes share costs across the subscribers, making them a very cost-effective source of insight.  For more detail about the Rail Reputation Index, drop us a line.