Holiday Trends 2017 in 90 seconds

Chat: balancing efficiency with the human touch

13th Jul 2023

Our results tracking the performance of Chat across Australian Retail banking reveal four important operational breakpoints for brands to understand and monitor.

How behavioural science can shape the future of digital banking

29th Jun 2023

Dr Jillian Ryan draws on extensive research and analysis, examining how banks can apply behavioural science principles to improve their digital platforms.

Charging Forward: Unplugging Myths about Electric Vehicles

31st May 2023

At BVA BDRC, we have been closely monitoring and analysing online conversations (in partnership with Uptowns) about EVs and their impact on society.

Turning Economic Challenges into CX Triumphs: Insights from Moments of Truth

21st Apr 2023

Using Moments of Truth, we investigate the consumer response to the current financial climate and which banks are most successfully building customer relationships as new Consumer Duty regulation raises the bar on industry expectations.

The case for putting CX on the CSR agenda

21st Apr 2023

Our Australian team make the case for putting CX on the CSR agenda. Why? Because the everyday actions of brands can have a big impact on people’s day-to-day lives, either positively or negatively impacting their health and mental wellbeing.

ChatGPT and Market Research (Part 1)

2nd Feb 2023

ChatGPT is everywhere right now! Whether user generated content, mainstream or specialist news, we’re all asking ourselves the same question about the latest chatbot: is it any good and what does this mean for the future?

The Visitor Experience: Shared and Explained

19th Jan 2023

Our dream team, Jon Young and Diana Meterna recently shared insights and analysis from over 200+ mystery visits to attractions across the UK during our recent webinar.

Travel means business

29th Sep 2022

Attitudes towards travel are increasingly positive, according to the latest Hotel Guest Survey (HGS). The study reported an increase in those who had already booked to travel both domestically and overseas, as restrictions were lifted, with business travel on the increase.

Graduates: qualified but are they job ready?

21st Jun 2022

Our research in suggests that there is an untapped opportunity for schools and universities to adapt their curricular and better support young people as they enter the workforce.

How the UK Hotel Market is shaping up in 2022

27th May 2022

Consumers in the UK’s perception over where to find the best rate has become more confused over the pandemic, according to the latest Hotel Guest Survey from BVA BDRC.

Domestic dominates in China

27th May 2022

Travel intent in China continued to favour the domestic market, according to the latest Hotel Guest Survey from BVA BDRC.

Price sensitivity to international school fees

8th Apr 2022

BVA BDRC Asia analysed the price sensitivity to school fees via our annual Brand Equity and Market Insights study for international schools, and to qualify the rationale behind how parents evaluate school fees.