Financial and Business Research

15/02/2019 By Ian Stevens

We are delighted to announce the latest release of the Business banking service quality results. Banks, building societies and regulators have worked with BVA BDRC to develop and display comprehensive information about the quality of service they offer, helping customers to compare different brands more easily. The publication of service quality survey results is one of the remedies from the Competition and Markets Authority’s (CMA) retail banking market investigation.

BVA BDRC is one of the most trusted names in financial and business research and this latest major release is a continuation of BVA BDRC's history of specialised benchmarking and insight methodologies.

SME Finance Monitor 

The SME Finance Monitor is the leading national survey of access to finance for UK small businesses. Annual, regional and special reports are available on our website, along with the latest three-monthly rolling figures.

Business Opinion Omnibus

The Business Opinion Omnibus is an easily accessible way of learning about companies’ operations, concerns and plans for the future. Every month, 1,200 senior financial business decision makers are surveyed online.  You can see our latest blog, based on findings from the Business Opinion Omnibus, exploring business innovation here.

Download the rate card and timetable

Lloyds Business Barometer

The Lloyds Business Barometer is a monthly survey of UK businesses, designed to provide an indicator of business performance and economic expectations.

Moments of Truth NPS Benchmarking

BVA BDRC’s Moments of Truth NPS Benchmarking Programme has been running since 2014 when we recognised the need for financial service providers to be able to measure and transparently compare key banking experiences amongst their customers.


Request the factsheet:

Landlords Panel

BVA BDRC’s Landlords Panel offers critical insight into the market dynamics of one of the UK’s most important sectors. Conducted quarterly, utilising a sample of c.1,000 residential property investors, it provides an in-depth investigation of key issues across the sector.


Request the factsheet:

Ad-Hoc Capabilities

Of course, we are also able to offer a wide range of ad-hoc solutions to your business needs. Recent projects have included:

  • Understanding loyalty and engagement amongst credit card holders
  • The viability of a new pet insurance product
  • Focus groups and workshops conducted on behalf of one of the banks who had expected to be rated more positively when the initial BCA results were released last year

Just, contact one of the team to find out more.

Our Team

Blogs

The case for putting CX on the CSR agenda

21st Apr 2023

Our Australian team make the case for putting CX on the CSR agenda. Why? Because the everyday actions of brands can have a big impact on people’s day-to-day lives, either positively or negatively impacting their health and mental wellbeing.

Read more

ChatGPT and Market Research (Part 1)

2nd Feb 2023

ChatGPT is everywhere right now! Whether user generated content, mainstream or specialist news, we’re all asking ourselves the same question about the latest chatbot: is it any good and what does this mean for the future?

Read more

Travel means business

29th Sep 2022

Attitudes towards travel are increasingly positive, according to the latest Hotel Guest Survey (HGS). The study reported an increase in those who had already booked to travel both domestically and overseas, as restrictions were lifted, with business travel on the increase.

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Price sensitivity to international school fees

8th Apr 2022

BVA BDRC Asia analysed the price sensitivity to school fees via our annual Brand Equity and Market Insights study for international schools, and to qualify the rationale behind how parents evaluate school fees.

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Is homestay a leader in CX?

31st Mar 2022

Hotels were known for providing and leading the way in customer experience, well before we even knew that it was a thing. Hotels are hospitality, and hospitality is CX.

Read more