Financial and Business Research15/02/2019 By Ian Stevens
We are delighted to announce the latest release of the Business banking service quality results. Banks, building societies and regulators have worked with BVA BDRC to develop and display comprehensive information about the quality of service they offer, helping customers to compare different brands more easily. The publication of service quality survey results is one of the remedies from the Competition and Markets Authority’s (CMA) retail banking market investigation.
BVA BDRC is one of the most trusted names in financial and business research and this latest major release is a continuation of BVA BDRC's history of specialised benchmarking and insight methodologies.
The SME Finance Monitor is the leading national survey of access to finance for UK small businesses. Annual, regional and special reports are available on our website, along with the latest three-monthly rolling figures.
The Business Opinion Omnibus is an easily accessible way of learning about companies’ operations, concerns and plans for the future. Every month, 1,200 senior financial business decision makers are surveyed online. You can see our latest blog, based on findings from the Business Opinion Omnibus, exploring business innovation here.
The Lloyds Business Barometer is a monthly survey of UK businesses, designed to provide an indicator of business performance and economic expectations.
BVA BDRC’s Moments of Truth NPS Benchmarking Programme has been running since 2014 when we recognised the need for financial service providers to be able to measure and transparently compare key banking experiences amongst their customers.
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BVA BDRC’s Landlords Panel offers critical insight into the market dynamics of one of the UK’s most important sectors. Conducted quarterly, utilising a sample of c.1,000 residential property investors, it provides an in-depth investigation of key issues across the sector.
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Of course, we are also able to offer a wide range of ad-hoc solutions to your business needs. Recent projects have included:
- Understanding loyalty and engagement amongst credit card holders
- The viability of a new pet insurance product
- Focus groups and workshops conducted on behalf of one of the banks who had expected to be rated more positively when the initial BCA results were released last year
Just, contact one of the team to find out more.