Banks, building societies and BVA BDRC publish benchmarking study results

15/08/2018 By Shiona Davies


15 August 2018:

Comprehensive data from BVA BDRC about the quality of service offered to SME business current account holders is now available on the websites and in the branches of financial providers across the UK, and from the BVA BDRC website. This latest major project adds to the company’s suite of benchmarking insights provided to clients.

Banks, building societies and regulators have worked with market research consultancy BVA BDRC to develop and display comprehensive information about the quality of service they offer, helping customers to compare different brands more easily.

The publication of service quality survey results is one of the remedies from the Competition and Markets Authority’s (CMA) retail banking market investigation.

The full results for Great Britain and Northern Ireland are available at The new data will also be made available to aggregators and comparison websites through a new application programme interface (API) designed and delivered as part of the Open Banking initiative.

This important contract is the latest addition to BVA BDRC’s portfolio of major benchmarking research across a range of sectors

  • In financial services, BVA BDRC publishes the SME Finance Monitor, a large-scale study of SMEs’ access to finance, and the Moments of Truth benchmarking study, an NPS Benchmarking for financial services brands that examines customer advocacy at key moments along their relational and transactional journey with their financial services provider.
  • BVA BDRC also runs a number of benchmarking studies across other sectors, including the Visitor Experience Benchmarking Survey run on behalf of ALVA, the Association of Leading Visitor Attractions, for nearly 20 years. They also offer VenueVerdict, a meeting venue accreditation programme determined entirely by customer voice, for the hospitality sector, and the Rail Reputation Index serves the transport sector by providing NPS benchmarking for the UK’s major train operating companies.

To find out more please contact Shiona Davies