How do you put your customer experience performance in context?

By Matt Costin

What value can be gained from benchmarking across sectors?  And can lessons from the top-performing brands be applied universally?  How comparable are Net Promoter Scores from other verticals?  What else can we be doing to derive further value from NPS as a metric?

Find out in our latest article: NPS – to benchmark or not to benchmark?

You may also be interested in the next in our NPS series: Neobanks - The visitor attractions of banking?