How do you put your customer experience performance in context?By Matt Costin
What value can be gained from benchmarking across sectors? And can lessons from the top-performing brands be applied universally? How comparable are Net Promoter Scores from other verticals? What else can we be doing to derive further value from NPS as a metric?
Find out in our latest article: NPS – to benchmark or not to benchmark?
You may also be interested in the next in our NPS series: Neobanks - The visitor attractions of banking?