Hotels were known for providing and leading the way in customer experience, well before we even knew that it was a thing. Hotels are hospitality, and hospitality is CX.

Hotel guests are focusing more on customer experience when they consider their stays and the sector has been responding.

The BVA BDRC VenueVerdict development programme is already in full swing. There is still so much more to come as we go through 2021 and into 2022.

VenueVerdict is undergoing perhaps its largest transformation in a decade to become much more than just a meeting planner survey.

To all the hoteliers and venues reopening their doors, best of luck! I bet things are all systems go with the revival of the hospitality sector, the roll out of new hygiene measures and the balancing act of staffing levels.

Ahead of the tenth annual Hotel Insights Forum, we spoke to CBRE's Joe Stather about his perspective on the current state of the hospitality industry, Airbnb moving in on the meetings market and his love of all things 'North'.

With less than 5 weeks to go to the Hotel Insights Forum, we caught up with 'Rise of the Robots' panellist, Nick Crawford, a senior consultant at Twist Consultancy.

Some commentators have suggested that the continuing growth of online review sites makes hotel mystery shopping out-dated and irrelevant. What is the value in hoteliers commissioning their own investigation when their guests are doing it for them, and for free?