How can traditional transport operators keep pace with sector developments as new disruptive companies are constantly entering the market and changing the way people get around.

The disruption caused by the new rail timetables has been inescapable. But where exactly did it all go so wrong, and how can train operating companies (TOCs) turn the negative publicity into an opportunity?

In the latest results from the National Rail Passenger Survey shows passenger satisfaction is at the lowest rating since 2008 and reflects a declining trend. So is there anything that the rail industry does do well?

Our transport research team give an update on Tram Passenger Survey (TPS) findings and how Edinburgh Trams are keeping customers happy.

Last month Transport Focus published the results of the latest Bus Passenger Survey (BPS). One hot topic in the industry is how to encourage more travel by bus. Work we have done recently at BVA BDRC throws some light on the issue.

Honestly, some days, the Tube (the London Underground) is not my friend. I hate the crowds during rush hour and walking like huddled penguins trying to get to the escalators.