Just after the lockdown was announced, as you can imagine, we found business sentiment among investors had reached its lowest ebb in 14 years of our quarterly tracking. Three months on and confidence is slowly flowing back to the sector.

The Coronavirus pandemic has, of course, affected the great majority of landlords. We undertook 850 interviews for our latest Landlords Panel research in partnership with the National Residential Landlords Association, revealing the nature and scale of the impact.

Almost 1 in 5 adults in the UK report living with a disability or impairment (18%), some of which limit a customer’s ability to engage with their banking provider, and fewer than 1 in 10 online bankers or mobile banking app users reported that they received any form of specialist treatment or service tailored to their individual circumstances when they last used their digital platform. But how does this impact on brand perception?

The last 18 months has seen a significant number of app-only financial services platforms setting extremely high standards of customer advocacy at both relational and transactional levels. Are these newcomers changing the customer advocacy game?

Our inaugural Annual Mobility study was first presented at the Clarity AutoConnect event in September 2017, and provides comprehensive research into UK-based consumer sentiment toward the automotive industry and its business models of the future. Download an extract from the report here.

We are proud to announce the winners of our inaugural financial services customer experience awards, taken from our 2017 Moments of Truth benchmarking study.

The last year and a half has proved a rollercoaster for professional portfolio landlords and smaller landlords alike – albeit for very different reasons.

Latest market news from Moments of Truth: for the first time since launch in 1989, First Direct has been displaced as the most recommended UK bank by digital-only entrant, Atom Bank.

What impact will the 3% Stamp Duty hike on buy-to-let (BTL) properties taking effect in April have on the private rental sector (PRS)?

Mark Long introduces the latest Rent Check report, BVA BDRC's sixth bi-annual collaborative review of the UK’s Private Rented Sector with Allsop LLP. The December Rent Check analyses one of the most dynamic periods in the recent history of the private rental sector.

At BVA BDRC we spend a lot of time assessing consumer engagement with financial services channels and technology, so when the new digital-only bank launched recently, our interest was piqued.

Landlords have an ever-growing range of buy-to-let (BTL) providers and products available to choose from, so how do they arrive at the most appropriate combination?

At BVA BDRC, we have recently launched a periodic survey of UK renters. Our research is generating some interesting insights and busting a few myths around the landlord-tenant relationship and renters' housing aspirations.

We’ve recently launched a systematic regular survey of UK renters and our research is generating some interesting insights and busting a few myths around the landlord-tenant relationship, and renter’s housing aspirations. Some of the early findings are summarised in the infographic.

Using the Landlords Panel survey Mark Long investigates how landlords source finance to fund their portfolios.

The average buy-to-let landlord earned twice the average UK annual wage through rental income alone, new figures from BVA BDRC suggest.

In many ways, there's never been a better time to be a buy-to-let landlord.

A third of landlords are planning to take on additional rental properties and increase the size of their portfolio in the next year.

We’ve all read the private rental horror stories about rogue practices by landlords that bring the wider sector into disrepute.

Investors are moving away from the stock market and seeking better returns on their money elsewhere in the private rental market.

Rising rents and rising property prices are causing more landlords to see the Buy to Let market as an area for expansion.

Only a quarter of tenants have plans to buy a home despite the arrival of the Help to Buy mortgage guarantee scheme.

The private rental market is in good health with confidence around business expectations for the UK Financial Market running five times higher than this time in 2012.

More than one-in-three landlords say demand in the rental sector has started to level off.

The private rental sector is growing faster than any other form of housing tenure and now accounts for 17% of all UK property stock. Around 1.3m private landlords are offering accommodation to a vast range of tenant types.

A great deal of noise exists around interest-only lending in the residential market, where this type of product, though important, remains relatively niche for well understood reasons.

Being an all-round handy man is a major concern for Britain’s private landlords, as a new survey reveals that plumbing in a washing machine is as important as keeping up with the latest property programmes

A move to longer fixed term tenancies is the subject of much debate in the Private Rental Sector at the moment.

For private landlords, the decision whether to engage the services of a letting agent is an important and often difficult one.

While irregular income or a failed credit check may be a turn-off for many private landlords, research from BVA BDRC has revealed a bad attitude or bizarre pet can be an equal problem for a would be tenant.

BVA BDRC’s Landlords Panel has revealed that property plays an integral role in private landlords’ retirement plans