BVA BDRC is one of the most trusted names in financial and business research and the release of the Business banking service quality results is a continuation of BVA BDRC's history of specialised benchmarking and insight methodologies.

‘Captivating compliance’ may sound like a contradiction in terms, but that doesn’t need to be the case where research is concerned.

We found event-specific NPS assessments typically delivered substantially higher scores than the broader relationship-based NPS ratings, showing that for the majority of service interactions most customers have a positive view of the experience - which also prompted more specific and usable verbatims on the low scoring areas.

Take a look at our Infographic on Mortgage Intermediaries.