From our wealth of customer experience (CX) work, we have written a series of papers sharing our knowledge. Ultimately we hope to inspire your CX strategy and further demonstrate the potential of NPS as a valuable performance metric.

Are traditional banks really under threat, from Neobanks such as Monzo and Starling? We reviewed the Net Promoter Scores (NPS) from a selection of BVA BDRC sector studies to find some answers.

Whether it is promoting the benefits of paid bank accounts, encouraging online banking or making investing more accessible, there are many aspects of the financial sector that could benefit from nudges.

How exactly does 'Nudge' work, and how can we apply it? We discuss nudge theory following his recent presentation at the ESOMAR June event.

Many people assume that their decisions to purchase products and services are based purely on logical evaluations, but few people realise that the customer journey is as important as the product or service itself.

Business Horizons is the regular bulletin from our Business Opinion Omnibus team. We explore a new hot topic by placing questions on the Business Opinion Omnibus. This time we look at how business decision makers manage time for work and holidays.

Business Horizons is the regular bulletin from our Business Opinion Omnibus team. We explore a new hot topic by placing questions on the Business Opinion Omnibus. In what way will the World Cup affect UK businesses?