Our Australian team make the case for putting CX on the CSR agenda. Why? Because the everyday actions of brands can have a big impact on people’s day-to-day lives, either positively or negatively impacting their health and mental wellbeing.
Read moreChatGPT is everywhere right now! Whether user generated content, mainstream or specialist news, we’re all asking ourselves the same question about the latest chatbot: is it any good and what does this mean for the future?
Read moreAttitudes towards travel are increasingly positive, according to the latest Hotel Guest Survey (HGS). The study reported an increase in those who had already booked to travel both domestically and overseas, as restrictions were lifted, with business travel on the increase.
Read moreConsumers in the UK’s perception over where to find the best rate has become more confused over the pandemic, according to the latest Hotel Guest Survey from BVA BDRC.
Read moreThe attraction of the UK domestic market to leisure travellers has remained firm, according to the latest Hotel Guest Survey.
Read moreFollowing the long-awaited re-opening of visitor attractions, we worked with ASVA (the Association of Scottish Visitor Attractions) to conduct mystery visits to 20 diverse Scottish visitor attractions.
Read moreAhead of our webinar on sustainability in the travel sector, we take a quick look at the publics attitudes toward sustainable travel, based on findings from some of our recent reports.
Read moreUsing BVA BDRC's Hotel Guest Survey data, we count down the top 10 hotel brands in France.
Read moreThe latest version of Holiday Trends is coming soon. In this preview, we look at some of the key findings ahead of its release.
Read moreAdvertising expert and enthusiast Max Willey reveals five things that, through BVA BDRC research, have been proven to make advertising work that bit harder.
Read moreThe latest BVA BDRC survey of the US shows a market full of intent to travel, even if there was less appetite than in past years to travel far and wide.
Read moreUsing the EPIC framework we look at how quick and simple gestures can make a memorable impression on someone's hotel stay and encourage rebooking.
Read moreBrand Purpose – the reason for a brand to exist beyond making money – has become a hot topic. In November 2020 we conducted research amongst a nationally representative sample of 1,000 consumers to examine it in more detail.
Read moreEach day this week, we count down the Top 20 leading hotel brands in Britain as well as four we think are worth watching.
Read moreDelivering memorable customer experience goes beyond delivering the basics – it’s about going the extra mile in key moments of the experience that really matter.
Read moreJames Bland gives his thoughts on loyalty in the hotel sector. Do the loyalty programmes so prominent in the sector reward loyalty? And, how can brands leverage this to enhance their bottom line?
Read moreAs Pfizer and Moderna announce COVID-19 vaccines with 90% efficacy, we might at last be able to think about a real ‘Post Covid-19’ world.
Read moreWith limitations on what can be open, some attractions have chosen to change their pricing. In this blog, we explore the ways in which organisations are responding to these ‘restrictions’.
Read moreAs the Government encourages more people to return to the office, we have been looking at how businesses are responding.
Read moreIt seems a global pandemic may well have been an unexpected saviour (for NPS at least!) in retail banking, with three of the big four Australian banks and a number of Tier Two brands seeing substantial uplifts in NPS.
Read moreIt started with a dream of being on a beach. We imagined getting the train to Margate, Broadstairs or Brighton on a sunny Friday morning. However, forecasts of the Great British weather during the period of our planned domestic getaway were anything but great.
Read moreThe Natural History Museum may have been sleeping for a while – 60 million years for some of its guests – but its staff have been wide awake, as their reopening plans demonstrate.
Read moreMobile banking apps are an increasingly crucial frontline for banks. Our new benchmarking programme focussed on Mobile Banking App customer experience allows subscribers to assess customer perception and the app experience metrics on a range of features
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31st May 2023
At BVA BDRC, we have been closely monitoring and analysing online conversations (in partnership with Uptowns) about EVs and their impact on society.
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21st April 2023
Using Moments of Truth, we investigate the consumer response to the current financial climate and which banks are most successfully building customer relationships as new Consumer Duty regulation raises the bar on industry expectations.
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21st April 2023
Our Australian team make the case for putting CX on the CSR agenda. Why? Because the everyday actions of brands can have a big impact on people’s day-to-day lives, either positively or negatively impacting their health and mental wellbeing.
Read more
2nd February 2023
ChatGPT is everywhere right now! Whether user generated content, mainstream or specialist news, we’re all asking ourselves the same question about the latest chatbot: is it any good and what does this mean for the future?
Read more
19th January 2023
Our dream team, Jon Young and Diana Meterna recently shared insights and analysis from over 200+ mystery visits to attractions across the UK during our recent webinar.
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29th September 2022
Attitudes towards travel are increasingly positive, according to the latest Hotel Guest Survey (HGS). The study reported an increase in those who had already booked to travel both domestically and overseas, as restrictions were lifted, with business travel on the increase.
Read more
21st June 2022
Our research in suggests that there is an untapped opportunity for schools and universities to adapt their curricular and better support young people as they enter the workforce.
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27th May 2022
Consumers in the UK’s perception over where to find the best rate has become more confused over the pandemic, according to the latest Hotel Guest Survey from BVA BDRC.
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27th May 2022
Travel intent in China continued to favour the domestic market, according to the latest Hotel Guest Survey from BVA BDRC.
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8th April 2022
BVA BDRC Asia analysed the price sensitivity to school fees via our annual Brand Equity and Market Insights study for international schools, and to qualify the rationale behind how parents evaluate school fees.
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31st March 2022
Hotels were known for providing and leading the way in customer experience, well before we even knew that it was a thing. Hotels are hospitality, and hospitality is CX.
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23rd March 2022
The attraction of the UK domestic market to leisure travellers has remained firm, according to the latest Hotel Guest Survey.
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