James Bland gives his thoughts on loyalty in the hotel sector. Do the loyalty programmes so prominent in the sector reward loyalty? And, how can brands leverage this to enhance their bottom line?
Read moreIn this blog, James Bland provides an overview of hybrid events. Which could be a major opportunity for hotels and venues following the changes caused by the Covid-19 pandemic.
Read moreAs Pfizer and Moderna announce COVID-19 vaccines with 90% efficacy, we might at last be able to think about a real ‘Post Covid-19’ world.
Read moreAugust 2020 was a month filled with so much promise and excitement at the start of the year. Even at the start of April, I was confident that it would go ahead as normal. By early July, everything hung in the balance.
Read moreWith limitations on what can be open, some attractions have chosen to change their pricing. In this blog, we explore the ways in which organisations are responding to these ‘restrictions’.
Read moreAs the Government encourages more people to return to the office, we have been looking at how businesses are responding.
Read moreIt seems a global pandemic may well have been an unexpected saviour (for NPS at least!) in retail banking, with three of the big four Australian banks and a number of Tier Two brands seeing substantial uplifts in NPS.
Read moreIt started with a dream of being on a beach. We imagined getting the train to Margate, Broadstairs or Brighton on a sunny Friday morning. However, forecasts of the Great British weather during the period of our planned domestic getaway were anything but great.
Read moreFollowing on from Rishi Sunak's announcements of VAT cut and 'Eat out to help out' scheme, will it stimulate demand for the hospitality industry? See how our insight from our attitudinal segmentation in our free weekly COVID tracker sheds some light.
Read moreTo all the hoteliers and venues reopening their doors, best of luck! I bet things are all systems go with the revival of the hospitality sector, the roll out of new hygiene measures and the balancing act of staffing levels.
Read moreThe Natural History Museum may have been sleeping for a while – 60 million years for some of its guests – but its staff have been wide awake, as their reopening plans demonstrate.
Read moreThis time last year, you’d have been forgiven for thinking that Brexit was the biggest challenge to UK outbound tourism. But fast forward 12 months, and COVID-19 means the sector faces its biggest threat in recent memory.
Read moreUsing BVA BDRC's Covid-19 consumer tracking study, CEO, Cris Tarrant looks at the implications for the UK hotel sector and how it might emerge from lockdown.
Read moreThe virtual doors have opened for some of our favourite visitor attractions as their physical doors have closed. Audiences can now explore and enjoy these attractions from the comfort of their own home
Read moreThe hotel sector has never seen anything like this before. As a result, owners and leaders are pretty much having to make it up as they go along and trust their instincts. Some are getting it right, others… well… are not.
Read moreHow can traditional transport operators keep pace with sector developments as new disruptive companies are constantly entering the market and changing the way people get around.
Read moreMobile banking apps are an increasingly crucial frontline for banks. Our new benchmarking programme focussed on Mobile Banking App customer experience allows subscribers to assess customer perception and the app experience metrics on a range of features
Read moreFrom our wealth of customer experience (CX) work, we have written a series of papers sharing our knowledge. Ultimately we hope to inspire your CX strategy and further demonstrate the potential of NPS as a valuable performance metric.
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18th February 2021
One of the few upsides of the COVID-19 pandemic for the Indonesian economy has been to move it away from cash towards electronic payments.
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3rd February 2021
James Bland gives his thoughts on loyalty in the hotel sector. Do the loyalty programmes so prominent in the sector reward loyalty? And, how can brands leverage this to enhance their bottom line?
Read more
20th January 2021
January 5th marked the third national lockdown across the UK - inevitably signalling another wave of home-schooling.
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13th January 2021
Many visitor attractions have responded to COVID-19 by changing to pre-booking only. There are clear benefits of this for some attractions. However, pre-booking doesn’t suit everyone.
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4th January 2021
The onset of the COVID-19 pandemic and associated closure of attractions changed everything… leading to internal conflict and change in needs in consumers.
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23rd December 2020
In this paper, originally presented alongside NewsUK at the 2020 MRG Conference, we look at how SMEs are often overlooked by advertisers.
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1st December 2020
How SMEs are faring in these challenging times with an update from the SME Finance Monitor to Q3 available
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27th November 2020
In this blog, James Bland provides an overview of hybrid events. Which could be a major opportunity for hotels and venues following the changes caused by the Covid-19 pandemic.
Read more
19th November 2020
As Pfizer and Moderna announce COVID-19 vaccines with 90% efficacy, we might at last be able to think about a real ‘Post Covid-19’ world.
Read more
22nd October 2020
August 2020 was a month filled with so much promise and excitement at the start of the year. Even at the start of April, I was confident that it would go ahead as normal. By early July, everything hung in the balance.
Read more
12th October 2020
With limitations on what can be open, some attractions have chosen to change their pricing. In this blog, we explore the ways in which organisations are responding to these ‘restrictions’.
Read more
2nd September 2020
As the Government encourages more people to return to the office, we have been looking at how businesses are responding.
Read more