Following the long-awaited re-opening of visitor attractions, we worked with ASVA (the Association of Scottish Visitor Attractions) to conduct mystery visits to 20 diverse Scottish visitor attractions.
Read moreAhead of our webinar on sustainability in the travel sector, we take a quick look at the publics attitudes toward sustainable travel, based on findings from some of our recent reports.
Read moreUsing BVA BDRC's Hotel Guest Survey data, we count down the top 10 hotel brands in France.
Read moreThe latest version of Holiday Trends is coming soon. In this preview, we look at some of the key findings ahead of its release.
Read moreAdvertising expert and enthusiast Max Willey reveals five things that, through BVA BDRC research, have been proven to make advertising work that bit harder.
Read moreThe latest BVA BDRC survey of the US shows a market full of intent to travel, even if there was less appetite than in past years to travel far and wide.
Read moreUsing the EPIC framework we look at how quick and simple gestures can make a memorable impression on someone's hotel stay and encourage rebooking.
Read moreBrand Purpose – the reason for a brand to exist beyond making money – has become a hot topic. In November 2020 we conducted research amongst a nationally representative sample of 1,000 consumers to examine it in more detail.
Read moreEach day this week, we count down the Top 20 leading hotel brands in Britain as well as four we think are worth watching.
Read moreDelivering memorable customer experience goes beyond delivering the basics – it’s about going the extra mile in key moments of the experience that really matter.
Read moreJames Bland gives his thoughts on loyalty in the hotel sector. Do the loyalty programmes so prominent in the sector reward loyalty? And, how can brands leverage this to enhance their bottom line?
Read moreAs Pfizer and Moderna announce COVID-19 vaccines with 90% efficacy, we might at last be able to think about a real ‘Post Covid-19’ world.
Read moreWith limitations on what can be open, some attractions have chosen to change their pricing. In this blog, we explore the ways in which organisations are responding to these ‘restrictions’.
Read moreAs the Government encourages more people to return to the office, we have been looking at how businesses are responding.
Read moreIt seems a global pandemic may well have been an unexpected saviour (for NPS at least!) in retail banking, with three of the big four Australian banks and a number of Tier Two brands seeing substantial uplifts in NPS.
Read moreIt started with a dream of being on a beach. We imagined getting the train to Margate, Broadstairs or Brighton on a sunny Friday morning. However, forecasts of the Great British weather during the period of our planned domestic getaway were anything but great.
Read moreThe Natural History Museum may have been sleeping for a while – 60 million years for some of its guests – but its staff have been wide awake, as their reopening plans demonstrate.
Read moreMobile banking apps are an increasingly crucial frontline for banks. Our new benchmarking programme focussed on Mobile Banking App customer experience allows subscribers to assess customer perception and the app experience metrics on a range of features
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13th January 2022
Hotel guests are focusing more on customer experience when they consider their stays and the sector has been responding.
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1st November 2021
Following the long-awaited re-opening of visitor attractions, we worked with ASVA (the Association of Scottish Visitor Attractions) to conduct mystery visits to 20 diverse Scottish visitor attractions.
Read more
12th October 2021
Ahead of COP26, our team in Asia takes a look at what 'sustainability' means to people in Indonesia and how this contrasts with attitudes and beliefs in the West.
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14th September 2021
Although the National Trust have received much of the attention on the subject of slavery and colonialism, a number of our other clients in the attractions sector have sought to re-evaluate how they talk about the subject area.
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6th September 2021
Ahead of our webinar on sustainability in the travel sector, we take a quick look at the publics attitudes toward sustainable travel, based on findings from some of our recent reports.
Read more
30th July 2021
Parent surveys, such as those run by BVA BDRC, can inform a school in what areas they are satisfying parents, but what really drives recommendation are the more memorable experiences parents have with schools.
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21st July 2021
This summer season, loyalty membership does not translate into spending more on a room. In this blog, we examine these findings and suggest some reasons as to why this might be.
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12th July 2021
BVA BDRC surveyed parents sending children to international schools to assess the educational pathways they expect their children to take. The results give important context to the debates surrounding the gender pay gap.
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5th July 2021
Using BVA BDRC's Hotel Guest Survey data, we count down the top 10 hotel brands in France.
Read more
1st July 2021
The latest version of Holiday Trends is coming soon. In this preview, we look at some of the key findings ahead of its release.
Read more
29th June 2021
The BVA BDRC VenueVerdict development programme is already in full swing. There is still so much more to come as we go through 2021 and into 2022.
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28th June 2021
Advertising expert and enthusiast Max Willey reveals five things that, through BVA BDRC research, have been proven to make advertising work that bit harder.
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