Business Banking Service Quality Metrics

Independent service quality survey results

Business current accounts – latest results

Annette White

Annette White

Research Director

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1200 customers of each of the 15 largest business current account providers in Great Britain and approximately 600 customers of each of the 5 largest business current account providers in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs). The results represent the view of customers who took part in the survey.

For the latest published results, please select the region you wish to view below:

You can learn more about the methodology used in this survey here

You can learn more about the personal banking service quality survey here

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