Delivering a great visitor experience leads to happy visitors, more return visits, enthusiastic recommendations and higher revenue. ALVA Visitor Experience Benchmarking helps attractions to understand what changes they can make and which parts of their offer they should be promoted to elevate the visitor experience.
Get an accurate snapshot of your visitor profile and ‘in the moment’ visitor experience via an onsite survey
Continuously monitor year-round visitor experience with an online survey
Measure ‘memorable moments’ and identify which elements of the offer created these
Dig into your results and download reports via user-friendly dashboards
Get preferential rates for Mystery Visitor Benchmarking and free access to Attractions Brand Health Benchmarking
Track the performance of your site
Use benchmarks to identify areas for improvement
Use key driver analysis to prioritise areas for improvement
Identify best in class attractions and borrow ideas from them
Review your audience strategy and who to target
Make the case for change and plan resource or investment
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