Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Download the most recent report tracking the UK's recovery from COVID-19
Read moreComing out of lockdown – the outlook for hotels
Read moreIs your mobile app winning you advocates?
Read moreDownload the latest SME Finance Monitor
Read morePre-booking insights for visitor attractions
Read moreVenueVerdict Award Winners 2020
Read moreWho we are
BVA BDRC is an award winning international consumer and business insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation. We help brands get closer to their customers, improve customer experience and grow the bottom line.
Business Issues
All our clients face challenges which can be addressed by market research - understanding customer needs, product development opportunities, staff motivation, market entry requirements, compliance and more. You need to work with people who know their stuff and can cut through the data to give you meaningful solutions.
Sector insight
BVA BDRC has created a range of sector focussed research products. Some are syndicated so the cost is shared across several clients, while others are highly detailed sector studies. Each has a proven record of delivering valuable insight and has been developed to meet the evolving needs of dynamic markets.
Mobile Banking App CX Benchmarking
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
Business banking service quality - Great Britain
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
COVID-19 Integrated Response Toolkit
This integrated toolkit helps businesses enhance operational preparedness to achieve safety in the post-COVID-19 economy.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
The tracker has been replaced by ClearSight®. Click here for more details.
Voice of the Resident
Voice of the Resident gives you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
Business banking service quality - Great Britain
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
COVID-19 Integrated Response Toolkit
This integrated toolkit helps businesses enhance operational preparedness to achieve safety in the post-COVID-19 economy.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
The tracker has been replaced by ClearSight®. Click here for more details.
Voice of the Resident
Voice of the Resident gives you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
Business banking service quality - Great Britain
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
COVID-19 Integrated Response Toolkit
This integrated toolkit helps businesses enhance operational preparedness to achieve safety in the post-COVID-19 economy.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
The tracker has been replaced by ClearSight®. Click here for more details.
Voice of the Resident
Voice of the Resident gives you the inside track on how residents interact with their homes and the implications for your proposition.
Blogs
How can hotels create EPIC Moments for their guests?
17th May 2021
Using the EPIC framework we look at how quick and simple gestures can make a memorable impression on someone's hotel stay and encourage rebooking.
Read more
What do consumers think about Brand Purpose?
13th May 2021
Brand Purpose – the reason for a brand to exist beyond making money – has become a hot topic. In November 2020 we conducted research amongst a nationally representative sample of 1,000 consumers to examine it in more detail.
Read more
The top 20 hotel brands in Great Britain
19th Apr 2021
Each day this week, we count down the Top 20 leading hotel brands in Britain as well as four we think are worth watching.
Read more
Nostalgia’s not what it used to be…
19th Apr 2021
When allowed to travel again, as many people are likely to revisit old favourite destinations as seek new ones, although that varies by cohort
Read more
Hotel Guest Survey... transformed
19th Apr 2021
We look at the upcoming changes to the Hotel Guest Survey, reflecting the post-COVID market and other long-term trends in the sector.
Read more
Big changes for VenueVerdict coming soon
19th Apr 2021
VenueVerdict is undergoing perhaps its largest transformation in a decade to become much more than just a meeting planner survey.
Read more
How can visitor attractions deliver EPIC experiences this spring?
1st Apr 2021
Delivering memorable customer experience goes beyond delivering the basics – it’s about going the extra mile in key moments of the experience that really matter.
Read more
What can attractions do to entice visitors back this spring?
25th Mar 2021
The countdown is on until our favourite attractions can reopen, and although some of us will flood back to them, others will understandably remain hesitant.
Read more
Digitisation of Indonesia from COVID-19
18th Feb 2021
One of the few upsides of the COVID-19 pandemic for the Indonesian economy has been to move it away from cash towards electronic payments.
Read more
Does loyalty pay? - A Hotel sector perspective
3rd Feb 2021
James Bland gives his thoughts on loyalty in the hotel sector. Do the loyalty programmes so prominent in the sector reward loyalty? And, how can brands leverage this to enhance their bottom line?
Read more
Let’s get down to home-schooling!
20th Jan 2021
January 5th marked the third national lockdown across the UK - inevitably signalling another wave of home-schooling.
Read more
Pre-Booking Insights for Visitor Attractions
13th Jan 2021
Many visitor attractions have responded to COVID-19 by changing to pre-booking only. There are clear benefits of this for some attractions. However, pre-booking doesn’t suit everyone.
Read more