BVA BDRC is an award winning international consumer insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation. We help brands get closer to their customers, improve customer experience and grow the bottom line.
Coronavirus – a statement from BVA BDRC’s CEO, Dr Cris Tarrant
All our clients face challenges which can be addressed by market research - understanding customer needs, product development opportunities, staff motivation, market entry requirements, compliance and more. You need to work with people who know their stuff and can cut through the data to give you meaningful solutions.
BVA BDRC has created a range of sector focussed research products. Some are syndicated so the cost is shared across several clients, while others are highly detailed sector studies. Each has a proven record of delivering valuable insight and has been developed to meet the evolving needs of dynamic markets.
BVA BDRC and Alligator Digital have launched a weekly tracker monitoring the mood of UK consumers, the extent to which people think ‘the worst is still to come’, online discussion topics and changes to anticipated buying and booking lead-times. Headline toplines on Wednesday, full report Friday.
Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today.
New feedback programme offering fully transparent, branded CX benchmarks for all key mobile banking app providers.
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Your route to the world’s most frequent international travellers.
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Benchmarking customer experience in key touch-points across financial services.
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
A visitor survey for museums providing real-time results benchmarked against similar attractions.
BVA BDRC and Alligator Digital have launched a weekly tracker monitoring the mood of UK consumers, the extent to which people think ‘the worst is still to come’, online discussion topics and changes to anticipated buying and booking lead-times. Headline toplines on Wednesday, full report Friday.
Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today.
New feedback programme offering fully transparent, branded CX benchmarks for all key mobile banking app providers.
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Your route to the world’s most frequent international travellers.
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Benchmarking customer experience in key touch-points across financial services.
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
A visitor survey for museums providing real-time results benchmarked against similar attractions.
BVA BDRC and Alligator Digital have launched a weekly tracker monitoring the mood of UK consumers, the extent to which people think ‘the worst is still to come’, online discussion topics and changes to anticipated buying and booking lead-times. Headline toplines on Wednesday, full report Friday.
Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today.
New feedback programme offering fully transparent, branded CX benchmarks for all key mobile banking app providers.
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Your route to the world’s most frequent international travellers.
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Benchmarking customer experience in key touch-points across financial services.
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
A visitor survey for museums providing real-time results benchmarked against similar attractions.
27th Mar 2020
The virtual doors have opened for some of our favourite visitor attractions as their physical doors have closed. Audiences can now explore and enjoy these attractions from the comfort of their own home
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27th Mar 2020
The hotel sector has never seen anything like this before. As a result, owners and leaders are pretty much having to make it up as they go along and trust their instincts. Some are getting it right, others… well… are not.
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26th Mar 2020
Coronavirus is giving holiday makers and the tourism industry a real hammering. However, there is a way for the domestic tourism industry to get the British back on their feet again – and win hearts and minds to boot.
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12th Mar 2020
Hotels will never win back all their guests, as homestay is firmly established. But as with all industries that have disrupters come in and shake things up, there are lessons the sector can learn.
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10th Mar 2020
Do parents want structured or discovery-based learning for their children who attend international schools in Asia? Our parent surveys find interesting differences by background and by pupil age.
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6th Mar 2020
How can traditional transport operators keep pace with sector developments as new disruptive companies are constantly entering the market and changing the way people get around.
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6th Mar 2020
It’s not an easy time to be a consumer brand. If the rise of online aggregators and budget supermarkets isn’t enough, we now have the emergence of Voice Commerce.
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5th Mar 2020
This ebook is for anyone working in retail banking or related sectors, and has been prepared by our global network of finance, behavioural science and insight experts.
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4th Mar 2020
James Bland, our head of Hotels and Hospitality Research at BVA BDRC, shares his thoughts on how hotels have evolved away from being a social hub and the brands which are fighting back against the homestay market,
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17th Feb 2020
We explore the three major challenges currently face the UK ferry industry and look at what opportunities might come of this
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7th Feb 2020
Alligator, also part of the BVA Group put their leading digital solutions to good use by polling rugby fans ahead of the Six Nations.
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5th Feb 2020
We conduct a series of annual parent surveys to assess the choice drivers for international schooling in Singapore and other Asian markets. Applying insights from parents’ opinion and behaviour, we advise schools in their marketing and strategic planning.
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