Mystery Visitor Benchmarking
Join over 100 venues tracking their strengths and weaknesses with Mystery Visits.
Who we are
BVA BDRC is an award winning international consumer and business insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation. We help brands get closer to their customers, improve customer experience and grow the bottom line.
We're always on the lookout for talented and motivated individuals. Take a look at what we can offer...
Business Issues
All our clients face challenges which can be addressed by market research - understanding customer needs, product development opportunities, staff motivation, market entry requirements, compliance and more. You need to work with people who know their stuff and can cut through the data to give you meaningful solutions.
Sector insight
BVA BDRC has created a range of sector focussed research products. Some are syndicated so the cost is shared across several clients, while others are highly detailed sector studies. Each has a proven record of delivering valuable insight and has been developed to meet the evolving needs of dynamic markets.
Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
International Schools Research
BVA BDRC specialises in market research via qualitative and quantitative surveys among parents who send children to international schools in Asia.
Hubicus Quality Monitoring
Hubicus Quality Monitoring is a cloud-based software solution that helps clients monitor the quality of their call centre interactions.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict CX
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - Retail Banking
Benchmarking customer experience in key touch-points across retail banking providers.
Mystery Visitor Benchmarking
Join over 100 venues tracking their strengths and weaknesses with Mystery Visits.
Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
International Schools Research
BVA BDRC specialises in market research via qualitative and quantitative surveys among parents who send children to international schools in Asia.
Hubicus Quality Monitoring
Hubicus Quality Monitoring is a cloud-based software solution that helps clients monitor the quality of their call centre interactions.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict CX
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - Retail Banking
Benchmarking customer experience in key touch-points across retail banking providers.
Mystery Visitor Benchmarking
Join over 100 venues tracking their strengths and weaknesses with Mystery Visits.
Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
International Schools Research
BVA BDRC specialises in market research via qualitative and quantitative surveys among parents who send children to international schools in Asia.
Hubicus Quality Monitoring
Hubicus Quality Monitoring is a cloud-based software solution that helps clients monitor the quality of their call centre interactions.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict CX
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - Retail Banking
Benchmarking customer experience in key touch-points across retail banking providers.
Blogs
Charging Forward: Unplugging Myths about Electric Vehicles
31st May 2023
At BVA BDRC, we have been closely monitoring and analysing online conversations (in partnership with Uptowns) about EVs and their impact on society.
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Turning Economic Challenges into CX Triumphs: Insights from Moments of Truth
21st Apr 2023
Using Moments of Truth, we investigate the consumer response to the current financial climate and which banks are most successfully building customer relationships as new Consumer Duty regulation raises the bar on industry expectations.
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The case for putting CX on the CSR agenda
21st Apr 2023
Our Australian team make the case for putting CX on the CSR agenda. Why? Because the everyday actions of brands can have a big impact on people’s day-to-day lives, either positively or negatively impacting their health and mental wellbeing.
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ChatGPT and Market Research (Part 1)
2nd Feb 2023
ChatGPT is everywhere right now! Whether user generated content, mainstream or specialist news, we’re all asking ourselves the same question about the latest chatbot: is it any good and what does this mean for the future?
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The Visitor Experience: Shared and Explained
19th Jan 2023
Our dream team, Jon Young and Diana Meterna recently shared insights and analysis from over 200+ mystery visits to attractions across the UK during our recent webinar.
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Travel means business
29th Sep 2022
Attitudes towards travel are increasingly positive, according to the latest Hotel Guest Survey (HGS). The study reported an increase in those who had already booked to travel both domestically and overseas, as restrictions were lifted, with business travel on the increase.
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Graduates: qualified but are they job ready?
21st Jun 2022
Our research in suggests that there is an untapped opportunity for schools and universities to adapt their curricular and better support young people as they enter the workforce.
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How the UK Hotel Market is shaping up in 2022
27th May 2022
Consumers in the UK’s perception over where to find the best rate has become more confused over the pandemic, according to the latest Hotel Guest Survey from BVA BDRC.
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Domestic dominates in China
27th May 2022
Travel intent in China continued to favour the domestic market, according to the latest Hotel Guest Survey from BVA BDRC.
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Price sensitivity to international school fees
8th Apr 2022
BVA BDRC Asia analysed the price sensitivity to school fees via our annual Brand Equity and Market Insights study for international schools, and to qualify the rationale behind how parents evaluate school fees.
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Is homestay a leader in CX?
31st Mar 2022
Hotels were known for providing and leading the way in customer experience, well before we even knew that it was a thing. Hotels are hospitality, and hospitality is CX.
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Domestic market here to stay
23rd Mar 2022
The attraction of the UK domestic market to leisure travellers has remained firm, according to the latest Hotel Guest Survey.
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