Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Who we are
BVA BDRC is an award winning international consumer and business insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation. We help brands get closer to their customers, improve customer experience and grow the bottom line.
Business Issues
All our clients face challenges which can be addressed by market research - understanding customer needs, product development opportunities, staff motivation, market entry requirements, compliance and more. You need to work with people who know their stuff and can cut through the data to give you meaningful solutions.
Sector insight
BVA BDRC has created a range of sector focussed research products. Some are syndicated so the cost is shared across several clients, while others are highly detailed sector studies. Each has a proven record of delivering valuable insight and has been developed to meet the evolving needs of dynamic markets.
Mobile Banking App CX Benchmarking
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
Business banking service quality - Great Britain
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
COVID-19 Integrated Response Toolkit
This integrated toolkit helps businesses enhance operational preparedness to achieve safety in the post-COVID-19 economy.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
The tracker has been replaced by ClearSight®. Click here for more details.
Voice of the Resident
Voice of the Resident gives you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
Business banking service quality - Great Britain
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
COVID-19 Integrated Response Toolkit
This integrated toolkit helps businesses enhance operational preparedness to achieve safety in the post-COVID-19 economy.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
The tracker has been replaced by ClearSight®. Click here for more details.
Voice of the Resident
Voice of the Resident gives you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
Business banking service quality - Great Britain
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
COVID-19 Integrated Response Toolkit
This integrated toolkit helps businesses enhance operational preparedness to achieve safety in the post-COVID-19 economy.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
The tracker has been replaced by ClearSight®. Click here for more details.
Voice of the Resident
Voice of the Resident gives you the inside track on how residents interact with their homes and the implications for your proposition.
Blogs
Digitisation of Indonesia from COVID-19
18th Feb 2021
One of the few upsides of the COVID-19 pandemic for the Indonesian economy has been to move it away from cash towards electronic payments.
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Does loyalty pay? - A Hotel sector perspective
3rd Feb 2021
James Bland gives his thoughts on loyalty in the hotel sector. Do the loyalty programmes so prominent in the sector reward loyalty? And, how can brands leverage this to enhance their bottom line?
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Let’s get down to home-schooling!
20th Jan 2021
January 5th marked the third national lockdown across the UK - inevitably signalling another wave of home-schooling.
Read more
Pre-Booking Insights for Visitor Attractions
13th Jan 2021
Many visitor attractions have responded to COVID-19 by changing to pre-booking only. There are clear benefits of this for some attractions. However, pre-booking doesn’t suit everyone.
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A changing landscape for attractions
4th Jan 2021
The onset of the COVID-19 pandemic and associated closure of attractions changed everything… leading to internal conflict and change in needs in consumers.
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SMEs - The overlooked audience
23rd Dec 2020
In this paper, originally presented alongside NewsUK at the 2020 MRG Conference, we look at how SMEs are often overlooked by advertisers.
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Like the GDP figures, Q3 was somewhat better for SMEs than Q2, but challenges remain – the SME Finance Monitor provides an update
1st Dec 2020
How SMEs are faring in these challenging times with an update from the SME Finance Monitor to Q3 available
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Hybrid Events – a summary of the (virtual and physical) landscape
27th Nov 2020
In this blog, James Bland provides an overview of hybrid events. Which could be a major opportunity for hotels and venues following the changes caused by the Covid-19 pandemic.
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International Schooling in a Post COVID-19 World
19th Nov 2020
As Pfizer and Moderna announce COVID-19 vaccines with 90% efficacy, we might at last be able to think about a real ‘Post Covid-19’ world.
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My 2020 summer holiday abroad: a nightmare or a pleasure? What we can learn about overseas leisure travel in the months to come
22nd Oct 2020
August 2020 was a month filled with so much promise and excitement at the start of the year. Even at the start of April, I was confident that it would go ahead as normal. By early July, everything hung in the balance.
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Behind the doors of visitor attractions: How has it all changed during Covid-19?
12th Oct 2020
With limitations on what can be open, some attractions have chosen to change their pricing. In this blog, we explore the ways in which organisations are responding to these ‘restrictions’.
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How have mortgage intermediaries adapted in the face of a pandemic?
2nd Sep 2020
As the Government encourages more people to return to the office, we have been looking at how businesses are responding.
Read more