COVID-19 Integrated Response Toolkit
The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during and after reopening, to achieve safety in the post-COVID-19 economy.
Stay up to date with our weekly COVID-19 Sentiment Tracker
Read moreVoice of the Resident
Read moreEbook: Behavioural science in retail banking
Read moreComing out of lockdown – the outlook hotels
Read moreIs your mobile app winning you advocates?
Read moreBusiness Views - get behind the scenes as lockdown eases
Read moreWho we are
BVA BDRC is an award winning international consumer insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation. We help brands get closer to their customers, improve customer experience and grow the bottom line.
Business Issues
All our clients face challenges which can be addressed by market research - understanding customer needs, product development opportunities, staff motivation, market entry requirements, compliance and more. You need to work with people who know their stuff and can cut through the data to give you meaningful solutions.
Sector insight
BVA BDRC has created a range of sector focussed research products. Some are syndicated so the cost is shared across several clients, while others are highly detailed sector studies. Each has a proven record of delivering valuable insight and has been developed to meet the evolving needs of dynamic markets.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
BVA BDRC and Alligator Digital have launched a weekly tracker monitoring the mood of UK consumers, the extent to which people think ‘the worst is still to come’, online discussion topics and changes to anticipated buying and booking lead-times. Headline toplines on Wednesday, full report Friday.
Voice of the Resident
Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries
Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
New feedback programme offering fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality - Great Britain
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Event Planner Panel
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
Hotel Insights Forum
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
COVID-19 Integrated Response Toolkit
The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during and after reopening, to achieve safety in the post-COVID-19 economy.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
BVA BDRC and Alligator Digital have launched a weekly tracker monitoring the mood of UK consumers, the extent to which people think ‘the worst is still to come’, online discussion topics and changes to anticipated buying and booking lead-times. Headline toplines on Wednesday, full report Friday.
Voice of the Resident
Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries
Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
New feedback programme offering fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality - Great Britain
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Event Planner Panel
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
Hotel Insights Forum
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
COVID-19 Integrated Response Toolkit
The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during and after reopening, to achieve safety in the post-COVID-19 economy.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
BVA BDRC and Alligator Digital have launched a weekly tracker monitoring the mood of UK consumers, the extent to which people think ‘the worst is still to come’, online discussion topics and changes to anticipated buying and booking lead-times. Headline toplines on Wednesday, full report Friday.
Voice of the Resident
Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries
Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
New feedback programme offering fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality - Great Britain
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Event Planner Panel
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
Hotel Insights Forum
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
Blogs
Mortgage Payment Deferrals Offer a Lifeline to Landlords
6th Aug 2020
In the Q2 wave of our Landlords Panel research programme, we interviewed c800 members of the National Residential Landlords Association with BTL borrowing to assess take-up of mortgage payment holidays and the drivers for doing so.
Read more
UK Landlords Bouncing Back after Initial Covid Crisis
4th Aug 2020
Just after the lockdown was announced, as you can imagine, we found business sentiment among investors had reached its lowest ebb in 14 years of our quarterly tracking. Three months on and confidence is slowly flowing back to the sector.
Read more
Daring to dream: The highs and lows of a recent booking experience
4th Aug 2020
It started with a dream of being on a beach. We imagined getting the train to Margate, Broadstairs or Brighton on a sunny Friday morning. However, forecasts of the Great British weather during the period of our planned domestic getaway were anything but great.
Read more
Will Government support for the hospitality industry make a difference?
28th Jul 2020
Following on from Rishi Sunak's announcements of VAT cut and 'Eat out to help out' scheme, will it stimulate demand for the hospitality industry? See how our insight from our attitudinal segmentation in our free weekly COVID tracker sheds some light.
Read more
Keep calm and focus on Customer Satisfaction: The hygiene measures will become a ‘hygiene factor’
24th Jul 2020
To all the hoteliers and venues reopening their doors, best of luck! I bet things are all systems go with the revival of the hospitality sector, the roll out of new hygiene measures and the balancing act of staffing levels.
Read more
How can visitor attractions secure revenue / donations during a critical time?
23rd Jul 2020
The Natural History Museum may have been sleeping for a while – 60 million years for some of its guests – but its staff have been wide awake, as their reopening plans demonstrate.
Read more
The Post COVID-19 World for Businesses in Singapore
13th Jul 2020
A report on how Singaporean businesses have so far been affected by COVID-19 and the new measures they will seek to implement, including any new technologies they will adopt or upgrade.
Read more
UK Consumer Sentiment on the Impact of COVID-19 - Presentation to the Tourism Society
2nd Jul 2020
Our CEO recently shared findings from our consumer sentiment tracker with the Tourism Society. Cris' presentation is available to download.
Read more
Catalyst to change: the 5 major changes expected in the Singapore consumer market post-COVID-19
29th Jun 2020
BVA BDRC Asia undertook a survey of consumers in Singapore to assess the ways in which lockdown has changed consumer behaviour, but more importantly the economic impact on households.
Read more
Inside Best Western: A data-driven review
18th Jun 2020
A review of the fly-on-the-wall documentary, Inside Best Western – A Very British Hotel Chain.
Read more
The Prospects for Overseas Tourism in 2020
15th Jun 2020
This time last year, you’d have been forgiven for thinking that Brexit was the biggest challenge to UK outbound tourism. But fast forward 12 months, and COVID-19 means the sector faces its biggest threat in recent memory.
Read more
Coming out of lockdown – what is the outlook for the hotel sector in the UK?
9th Jun 2020
Using BVA BDRC's Covid-19 consumer tracking study, CEO, Cris Tarrant looks at the implications for the UK hotel sector and how it might emerge from lockdown.
Read more