Who we are

BVA BDRC is an award winning international consumer insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation. We help brands get closer to their customers, improve customer experience and grow the bottom line.

What we do

Business Issues

All our clients face challenges which can be addressed by market research - understanding customer needs, product development opportunities, staff motivation, market entry requirements, compliance and more. You need to work with people who know their stuff and can cut through the data to give you meaningful solutions.

Brands

Channels

Compliance

Customers

Data Science

Employees

Markets

Products

Business Issues

Sector insight

BVA BDRC has created a range of sector focussed research products. Some are syndicated so the cost is shared across several clients, while others are highly detailed sector studies. Each has a proven record of delivering valuable insight and has been developed to meet the evolving needs of dynamic markets.

View all products

Voice of the Resident

Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.

Listening to Intermediaries

Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today. 

COGNITION Audits

COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.

Nudge Consulting

Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.

Business banking service quality - Northern Ireland

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).

Business banking service quality - Great Britain

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).

Business banking service quality

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).

Social Listening

Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.

BVA BDRC UX

We align our UX expertise in order to build user understanding and formulate short and long term client solutions.

Event Planner Panel

Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.

Hotel Insights Forum

The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.

Rail Reputation Index

A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.

VenueVerdict

VenueVerdict provides intelligence about the client experience at hotels and meeting venues.

Mystery Guest

Follow in the customer’s footsteps with Mystery Guest inspections.

Mortgage Achilles

A long running study offering unique insight into UK mortgage market dynamics.

Mercury

Tracking lenders’ marketing effectiveness and brand standing among mortgage intermediaries.

MeetingsMetrix

A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.

Landlords Panel

The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.

Hotel Guest Survey

The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.

Business Opinion Omnibus

Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.

VisitorVerdict

A visitor survey for museums providing real-time results benchmarked against similar attractions.

Voice of the Resident

Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.

Listening to Intermediaries

Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today. 

COGNITION Audits

COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.

Nudge Consulting

Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.

Business banking service quality - Northern Ireland

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).

Business banking service quality - Great Britain

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).

Business banking service quality

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).

Social Listening

Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.

BVA BDRC UX

We align our UX expertise in order to build user understanding and formulate short and long term client solutions.

Event Planner Panel

Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.

Hotel Insights Forum

The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.

Rail Reputation Index

A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.

VenueVerdict

VenueVerdict provides intelligence about the client experience at hotels and meeting venues.

Mystery Guest

Follow in the customer’s footsteps with Mystery Guest inspections.

Mortgage Achilles

A long running study offering unique insight into UK mortgage market dynamics.

Mercury

Tracking lenders’ marketing effectiveness and brand standing among mortgage intermediaries.

MeetingsMetrix

A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.

Landlords Panel

The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.

Hotel Guest Survey

The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.

Business Opinion Omnibus

Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.

VisitorVerdict

A visitor survey for museums providing real-time results benchmarked against similar attractions.

Voice of the Resident

Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.

Listening to Intermediaries

Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today. 

COGNITION Audits

COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.

Nudge Consulting

Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.

Business banking service quality - Northern Ireland

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).

Business banking service quality - Great Britain

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).

Business banking service quality

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).

Social Listening

Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.

BVA BDRC UX

We align our UX expertise in order to build user understanding and formulate short and long term client solutions.

Event Planner Panel

Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.

Hotel Insights Forum

The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.

Rail Reputation Index

A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.

VenueVerdict

VenueVerdict provides intelligence about the client experience at hotels and meeting venues.

Mystery Guest

Follow in the customer’s footsteps with Mystery Guest inspections.

Mortgage Achilles

A long running study offering unique insight into UK mortgage market dynamics.

Mercury

Tracking lenders’ marketing effectiveness and brand standing among mortgage intermediaries.

MeetingsMetrix

A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.

Landlords Panel

The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.

Hotel Guest Survey

The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.

Business Opinion Omnibus

Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.

VisitorVerdict

A visitor survey for museums providing real-time results benchmarked against similar attractions.

Blogs

International Schools Infographics

5th Feb 2020

We conduct a series of annual parent surveys to assess the choice drivers for international schooling in Singapore and other Asian markets. Applying insights from parents’ opinion and behaviour, we advise schools in their marketing and strategic planning.

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Diversity at International Schools

5th Feb 2020

Diversity is one of the greatest attractions of international schools across the world. But what does it really mean? Is diversity more than just schools collecting nationalities?

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When Good CX Isn’t Enough

14th Jan 2020

Despite the headlines, JLP are doing many things right. They seem to offer a good user experience across their digital channels and provide superior instore service. So what can they do to turn things around?

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Which mobile banking apps are winning?

10th Jan 2020

Mobile banking apps are an increasingly crucial frontline for banks. Our new benchmarking programme focussed on Mobile Banking App customer experience allows subscribers to assess customer perception and the app experience metrics on a range of features

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