COVID-19 Integrated Response Toolkit
The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during and after reopening, to achieve safety in the post-COVID-19 economy.
Who we are
BVA BDRC is an award winning international consumer insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation. We help brands get closer to their customers, improve customer experience and grow the bottom line.
Business Issues
All our clients face challenges which can be addressed by market research - understanding customer needs, product development opportunities, staff motivation, market entry requirements, compliance and more. You need to work with people who know their stuff and can cut through the data to give you meaningful solutions.
Sector insight
BVA BDRC has created a range of sector focussed research products. Some are syndicated so the cost is shared across several clients, while others are highly detailed sector studies. Each has a proven record of delivering valuable insight and has been developed to meet the evolving needs of dynamic markets.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
BVA BDRC and Alligator Digital ran a weekly tracker monitoring the mood of UK consumers during Covid-19, the extent to which people think ‘the worst is still to come’, online discussion topics and changes to anticipated buying and booking lead-times.
Voice of the Resident
Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries
Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
New feedback programme offering fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality - Great Britain
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Event Planner Panel
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
Hotel Insights Forum
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
COVID-19 Integrated Response Toolkit
The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during and after reopening, to achieve safety in the post-COVID-19 economy.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
BVA BDRC and Alligator Digital ran a weekly tracker monitoring the mood of UK consumers during Covid-19, the extent to which people think ‘the worst is still to come’, online discussion topics and changes to anticipated buying and booking lead-times.
Voice of the Resident
Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries
Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
New feedback programme offering fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality - Great Britain
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Event Planner Panel
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
Hotel Insights Forum
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
COVID-19 Integrated Response Toolkit
The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during and after reopening, to achieve safety in the post-COVID-19 economy.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
BVA BDRC and Alligator Digital ran a weekly tracker monitoring the mood of UK consumers during Covid-19, the extent to which people think ‘the worst is still to come’, online discussion topics and changes to anticipated buying and booking lead-times.
Voice of the Resident
Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries
Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
New feedback programme offering fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality - Great Britain
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Event Planner Panel
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
Hotel Insights Forum
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
Blogs
International Schooling in a Post COVID-19 World
19th Nov 2020
As Pfizer and Moderna announce COVID-19 vaccines with 90% efficacy, we might at last be able to think about a real ‘Post Covid-19’ world.
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My 2020 summer holiday abroad: a nightmare or a pleasure? What we can learn about overseas leisure travel in the months to come
22nd Oct 2020
August 2020 was a month filled with so much promise and excitement at the start of the year. Even at the start of April, I was confident that it would go ahead as normal. By early July, everything hung in the balance.
Read more
Behind the doors of visitor attractions: How has it all changed during Covid-19?
12th Oct 2020
With limitations on what can be open, some attractions have chosen to change their pricing. In this blog, we explore the ways in which organisations are responding to these ‘restrictions’.
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How have mortgage intermediaries adapted in the face of a pandemic?
2nd Sep 2020
As the Government encourages more people to return to the office, we have been looking at how businesses are responding.
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Are you afraid of staying at a hotel? Don't be.
26th Aug 2020
Anubhuti Manglik, has been been busy setting up www.hotelitout.com, a collaborative blogging website which shares updates on the hotel industry. Anu's blog gives a useful round-up of the new measures employed by the main players in hotel accommodation.
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Banks the unexpected NPS ‘winners’ of Covid-19?
25th Aug 2020
It seems a global pandemic may well have been an unexpected saviour (for NPS at least!) in retail banking, with three of the big four Australian banks and a number of Tier Two brands seeing substantial uplifts in NPS.
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Mortgage Payment Deferrals Offer a Lifeline to Landlords
6th Aug 2020
In the Q2 wave of our Landlords Panel research programme, we interviewed c800 members of the National Residential Landlords Association with BTL borrowing to assess take-up of mortgage payment holidays and the drivers for doing so.
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UK Landlords Bouncing Back after Initial Covid Crisis
4th Aug 2020
Just after the lockdown was announced, as you can imagine, we found business sentiment among investors had reached its lowest ebb in 14 years of our quarterly tracking. Three months on and confidence is slowly flowing back to the sector.
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Daring to dream: The highs and lows of a recent booking experience
4th Aug 2020
It started with a dream of being on a beach. We imagined getting the train to Margate, Broadstairs or Brighton on a sunny Friday morning. However, forecasts of the Great British weather during the period of our planned domestic getaway were anything but great.
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Will Government support for the hospitality industry make a difference?
28th Jul 2020
Following on from Rishi Sunak's announcements of VAT cut and 'Eat out to help out' scheme, will it stimulate demand for the hospitality industry? See how our insight from our attitudinal segmentation in our free weekly COVID tracker sheds some light.
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Keep calm and focus on Customer Satisfaction: The hygiene measures will become a ‘hygiene factor’
24th Jul 2020
To all the hoteliers and venues reopening their doors, best of luck! I bet things are all systems go with the revival of the hospitality sector, the roll out of new hygiene measures and the balancing act of staffing levels.
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How can visitor attractions secure revenue / donations during a critical time?
23rd Jul 2020
The Natural History Museum may have been sleeping for a while – 60 million years for some of its guests – but its staff have been wide awake, as their reopening plans demonstrate.
Read more