
COVID-19 Integrated Response Toolkit
The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during and after reopening, to achieve safety in the post-COVID-19 economy.
BVA BDRC is an award winning international consumer insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation. We help brands get closer to their customers, improve customer experience and grow the bottom line.
All our clients face challenges which can be addressed by market research - understanding customer needs, product development opportunities, staff motivation, market entry requirements, compliance and more. You need to work with people who know their stuff and can cut through the data to give you meaningful solutions.
BVA BDRC has created a range of sector focussed research products. Some are syndicated so the cost is shared across several clients, while others are highly detailed sector studies. Each has a proven record of delivering valuable insight and has been developed to meet the evolving needs of dynamic markets.
The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during and after reopening, to achieve safety in the post-COVID-19 economy.
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
BVA BDRC and Alligator Digital ran a weekly tracker monitoring the mood of UK consumers during Covid-19, the extent to which people think ‘the worst is still to come’, online discussion topics and changes to anticipated buying and booking lead-times.
Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today.
New feedback programme offering fully transparent, branded CX benchmarks for all key mobile banking app providers.
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Your route to the world’s most frequent international travellers.
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Benchmarking customer experience in key touch-points across financial services.
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
A visitor survey for museums providing real-time results benchmarked against similar attractions.
The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during and after reopening, to achieve safety in the post-COVID-19 economy.
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
BVA BDRC and Alligator Digital ran a weekly tracker monitoring the mood of UK consumers during Covid-19, the extent to which people think ‘the worst is still to come’, online discussion topics and changes to anticipated buying and booking lead-times.
Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today.
New feedback programme offering fully transparent, branded CX benchmarks for all key mobile banking app providers.
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Your route to the world’s most frequent international travellers.
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Benchmarking customer experience in key touch-points across financial services.
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
A visitor survey for museums providing real-time results benchmarked against similar attractions.
The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during and after reopening, to achieve safety in the post-COVID-19 economy.
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
BVA BDRC and Alligator Digital ran a weekly tracker monitoring the mood of UK consumers during Covid-19, the extent to which people think ‘the worst is still to come’, online discussion topics and changes to anticipated buying and booking lead-times.
Voice of the Resident, our new multi-client insight programme, will give you the inside track on how residents interact with their homes and the implications for your proposition.
Listening to Intermediaries provides in-depth, qualitative insights from mortgage brokers across the UK, providing feedback on the experiences and issues they face today.
New feedback programme offering fully transparent, branded CX benchmarks for all key mobile banking app providers.
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits are a unique approach to changing behaviour through communication. Our new service allows you to create measurable customer behaviour change.
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Your route to the world’s most frequent international travellers.
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Benchmarking customer experience in key touch-points across financial services.
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
A visitor survey for museums providing real-time results benchmarked against similar attractions.
13th Jan 2021
Many visitor attractions have responded to COVID-19 by changing to pre-booking only. There are clear benefits of this for some attractions. However, pre-booking doesn’t suit everyone.
Read more4th Jan 2021
The onset of the COVID-19 pandemic and associated closure of attractions changed everything… leading to internal conflict and change in needs in consumers.
Read more23rd Dec 2020
In this paper, originally presented alongside NewsUK at the 2020 MRG Conference, we look at how SMEs are often overlooked by advertisers.
Read more1st Dec 2020
How SMEs are faring in these challenging times with an update from the SME Finance Monitor to Q3 available
Read more27th Nov 2020
In this blog, James Bland provides an overview of hybrid events. Which could be a major opportunity for hotels and venues following the changes caused by the Covid-19 pandemic.
Read more19th Nov 2020
As Pfizer and Moderna announce COVID-19 vaccines with 90% efficacy, we might at last be able to think about a real ‘Post Covid-19’ world.
Read more22nd Oct 2020
August 2020 was a month filled with so much promise and excitement at the start of the year. Even at the start of April, I was confident that it would go ahead as normal. By early July, everything hung in the balance.
Read more12th Oct 2020
With limitations on what can be open, some attractions have chosen to change their pricing. In this blog, we explore the ways in which organisations are responding to these ‘restrictions’.
Read more2nd Sep 2020
As the Government encourages more people to return to the office, we have been looking at how businesses are responding.
Read more26th Aug 2020
Anubhuti Manglik, has been been busy setting up www.hotelitout.com, a collaborative blogging website which shares updates on the hotel industry. Anu's blog gives a useful round-up of the new measures employed by the main players in hotel accommodation.
Read more25th Aug 2020
It seems a global pandemic may well have been an unexpected saviour (for NPS at least!) in retail banking, with three of the big four Australian banks and a number of Tier Two brands seeing substantial uplifts in NPS.
Read more6th Aug 2020
In the Q2 wave of our Landlords Panel research programme, we interviewed c800 members of the National Residential Landlords Association with BTL borrowing to assess take-up of mortgage payment holidays and the drivers for doing so.
Read more