
Mystery Visitor Benchmarking
Join over 100 venues tracking their strengths and weaknesses with Mystery Visits.
BVA BDRC is an award winning international consumer and business insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation. We help brands get closer to their customers, improve customer experience and grow the bottom line.
We're always on the lookout for talented and motivated individuals. Take a look at what we can offer...
All our clients face challenges which can be addressed by market research - understanding customer needs, product development opportunities, staff motivation, market entry requirements, compliance and more. You need to work with people who know their stuff and can cut through the data to give you meaningful solutions.
BVA BDRC has created a range of sector focussed research products. Some are syndicated so the cost is shared across several clients, while others are highly detailed sector studies. Each has a proven record of delivering valuable insight and has been developed to meet the evolving needs of dynamic markets.
Join over 100 venues tracking their strengths and weaknesses with Mystery Visits.
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Join over 100 venues tracking their strengths and weaknesses with Mystery Visits.
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Join over 100 venues tracking their strengths and weaknesses with Mystery Visits.
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
21st Jun 2022
Our research in suggests that there is an untapped opportunity for schools and universities to adapt their curricular and better support young people as they enter the workforce.
Read more27th May 2022
Consumers in the UK’s perception over where to find the best rate has become more confused over the pandemic, according to the latest Hotel Guest Survey from BVA BDRC.
Read more27th May 2022
Travel intent in China continued to favour the domestic market, according to the latest Hotel Guest Survey from BVA BDRC.
Read more8th Apr 2022
BVA BDRC Asia analysed the price sensitivity to school fees via our annual Brand Equity and Market Insights study for international schools, and to qualify the rationale behind how parents evaluate school fees.
Read more31st Mar 2022
Hotels were known for providing and leading the way in customer experience, well before we even knew that it was a thing. Hotels are hospitality, and hospitality is CX.
Read more23rd Mar 2022
The attraction of the UK domestic market to leisure travellers has remained firm, according to the latest Hotel Guest Survey.
Read more16th Mar 2022
BVA BDRC has joined the Sustainable Hospitality Alliance, reinforcing its commitment to a low-impact future and using its skills to help the sector work on a cohesive response to the challenge posed by the climate crisis.
Read more13th Jan 2022
Hotel guests are focusing more on customer experience when they consider their stays and the sector has been responding.
Read more1st Nov 2021
Following the long-awaited re-opening of visitor attractions, we worked with ASVA (the Association of Scottish Visitor Attractions) to conduct mystery visits to 20 diverse Scottish visitor attractions.
Read more12th Oct 2021
Ahead of COP26, our team in Asia takes a look at what 'sustainability' means to people in Indonesia and how this contrasts with attitudes and beliefs in the West.
Read more14th Sep 2021
Although the National Trust have received much of the attention on the subject of slavery and colonialism, a number of our other clients in the attractions sector have sought to re-evaluate how they talk about the subject area.
Read more6th Sep 2021
Ahead of our webinar on sustainability in the travel sector, we take a quick look at the publics attitudes toward sustainable travel, based on findings from some of our recent reports.
Read more