Hubicus Quality Monitoring
Hubicus Quality Monitoring is a cloud-based software solution that helps clients monitor the quality of their call centre interactions.
Who we are
BVA BDRC is an award winning international consumer and business insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation. We help brands get closer to their customers, improve customer experience and grow the bottom line.
Business Issues
All our clients face challenges which can be addressed by market research - understanding customer needs, product development opportunities, staff motivation, market entry requirements, compliance and more. You need to work with people who know their stuff and can cut through the data to give you meaningful solutions.
Sector insight
BVA BDRC has created a range of sector focussed research products. Some are syndicated so the cost is shared across several clients, while others are highly detailed sector studies. Each has a proven record of delivering valuable insight and has been developed to meet the evolving needs of dynamic markets.
Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
Business banking service quality - Great Britain
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
COVID-19 Integrated Response Toolkit
This integrated toolkit helps businesses enhance operational preparedness to achieve safety in the post-COVID-19 economy.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
The tracker has been replaced by ClearSight®. Click here for more details.
Voice of the Resident
Voice of the Resident gives you the inside track on how residents interact with their homes and the implications for your proposition.
Hubicus Quality Monitoring
Hubicus Quality Monitoring is a cloud-based software solution that helps clients monitor the quality of their call centre interactions.
Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
Business banking service quality - Great Britain
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
COVID-19 Integrated Response Toolkit
This integrated toolkit helps businesses enhance operational preparedness to achieve safety in the post-COVID-19 economy.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
The tracker has been replaced by ClearSight®. Click here for more details.
Voice of the Resident
Voice of the Resident gives you the inside track on how residents interact with their homes and the implications for your proposition.
Hubicus Quality Monitoring
Hubicus Quality Monitoring is a cloud-based software solution that helps clients monitor the quality of their call centre interactions.
Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
Business banking service quality - Great Britain
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
COVID-19 Integrated Response Toolkit
This integrated toolkit helps businesses enhance operational preparedness to achieve safety in the post-COVID-19 economy.
Business Views
Introducing Business Views, offering subscribers rich, rapid insight from a diverse community of SMEs.
Tracking consumer sentiment on the impact of COVID-19
The tracker has been replaced by ClearSight®. Click here for more details.
Voice of the Resident
Voice of the Resident gives you the inside track on how residents interact with their homes and the implications for your proposition.
Blogs
Five things we learned from our mystery visits to Scottish Attractions
1st Nov 2021
Following the long-awaited re-opening of visitor attractions, we worked with ASVA (the Association of Scottish Visitor Attractions) to conduct mystery visits to 20 diverse Scottish visitor attractions.
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Sustainability in Indonesia – it’s development stupid!
12th Oct 2021
Ahead of COP26, our team in Asia takes a look at what 'sustainability' means to people in Indonesia and how this contrasts with attitudes and beliefs in the West.
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Cultural attractions ‘should’ inform visitors about links to slavery - our research reveals
14th Sep 2021
Although the National Trust have received much of the attention on the subject of slavery and colonialism, a number of our other clients in the attractions sector have sought to re-evaluate how they talk about the subject area.
Read more
Convenience or dolphins? What are travellers prepared to sacrifice in the name of sustainability?
6th Sep 2021
Ahead of our webinar on sustainability in the travel sector, we take a quick look at the publics attitudes toward sustainable travel, based on findings from some of our recent reports.
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Creating EPIC Experiences for Parents
30th Jul 2021
Parent surveys, such as those run by BVA BDRC, can inform a school in what areas they are satisfying parents, but what really drives recommendation are the more memorable experiences parents have with schools.
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Does loyalty pay this summer?
21st Jul 2021
This summer season, loyalty membership does not translate into spending more on a room. In this blog, we examine these findings and suggest some reasons as to why this might be.
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The top 10 hotel brands in France
5th Jul 2021
Using BVA BDRC's Hotel Guest Survey data, we count down the top 10 hotel brands in France.
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Holiday Trends 2021 – Key Findings
1st Jul 2021
The latest version of Holiday Trends is coming soon. In this preview, we look at some of the key findings ahead of its release.
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The enhancements to VenueVerdict just keep coming
29th Jun 2021
The BVA BDRC VenueVerdict development programme is already in full swing. There is still so much more to come as we go through 2021 and into 2022.
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Five things we’ve learnt about effective advertising
28th Jun 2021
Advertising expert and enthusiast Max Willey reveals five things that, through BVA BDRC research, have been proven to make advertising work that bit harder.
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Summer of leisure for the US
22nd Jun 2021
The latest BVA BDRC survey of the US shows a market full of intent to travel, even if there was less appetite than in past years to travel far and wide.
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How can hotels create EPIC Moments for their guests?
17th May 2021
Using the EPIC framework we look at how quick and simple gestures can make a memorable impression on someone's hotel stay and encourage rebooking.
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