Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Evaluating customer experience - NPS benchmarking series
Read moreBusiness banking service quality - latest results
Read moreTop rail brands revealed
Read moreCash a thing of the past?
Read moreMoving from intent to action
Read moreI should make better choices. You probably should too.
Read moreWho we are
BVA BDRC is an award winning international consumer insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation. We help brands get closer to their customers, improve customer experience and grow the bottom line.
Business Issues
All our clients face challenges which can be addressed by market research - understanding customer needs, product development opportunities, staff motivation, market entry requirements, compliance and more. You need to work with people who know their stuff and can cut through the data to give you meaningful solutions.
Sector insight
BVA BDRC has created a range of sector focussed research products. Some are syndicated so the cost is shared across several clients, while others are highly detailed sector studies. Each has a proven record of delivering valuable insight and has been developed to meet the evolving needs of dynamic markets.
Nudge Consulting
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality - Great Britain
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Event Planner Panel
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
Hotel Insights Forum
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality - Great Britain
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Event Planner Panel
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
Hotel Insights Forum
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Small 'nudges' can make a big difference. We are working with the BVA Nudge Unit – a pioneer in applied behavioural science – to create affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality - Great Britain
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Business banking service quality
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers in Great Britain and 5 in Northern Ireland if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Global High Value Traveller Omnibus
Your route to the world’s most frequent international travellers.
London M&E Site Inspection Benchmark
We send mystery auditors to venues to obtain a fly-on-the-wall view of how showrounds perform and compare.
Event Planner Panel
Get answers fast by interrogating our panel of over 10,000 corporate and private event bookers as and when you need to.
Hotel Insights Forum
The full day event tackles the threats, opportunities and challenges by hoteliers, and is underpinned by exclusive consumer insight from BVA BDRC.
Rail Reputation Index
A multi-client benchmarking programme designed to enable train operating companies to optimise customer loyalty and engagement.
VenueVerdict
VenueVerdict provides intelligence about the client experience at hotels and meeting venues.
Moments of Truth - NPS benchmarking
Benchmarking customer experience in key touch-points across financial services.
MeetingsMetrix
A comprehensive view of meetings market dynamics, booker behaviour, brand performance and customer perception.
Landlords Panel
The only regular, commercially available study of the UK’s private rental and buy-to-let sectors.
Hotel Guest Survey
The definitive source of global insight on hotel brand performance, market dynamics and customer behaviour.
Business Opinion Omnibus
Cost-effective, credible business insight into SMEs and small corporates, the engine room of the economy.
VisitorVerdict
A visitor survey for museums providing real-time results benchmarked against similar attractions.
Blogs
Time to send your attraction for its MOT
10th Sep 2019
AttractionsMOT is a considered three-step process focused on delivering a clear, benchmarked view of an attractions performance, the business areas to prioritise and the opportunity to be realised.
Read more
Emotional Moments: Why Visitor Attractions Generate The Highest Net Promoter Scores
6th Sep 2019
If there’s one thing that’s clear from our work with visitor attractions, it’s that they deliver incredible experiences. By comparing the Net Promoter Scores (NPS) of over 250 brands in six sectors we’re now able to prove that visitor attractions deliver better experiences than other sectors too
Read more
Neobanks - The visitor attractions of banking?
22nd Aug 2019
Are traditional banks really under threat, from Neobanks such as Monzo and Starling? We reviewed the Net Promoter Scores (NPS) from a selection of BVA BDRC sector studies to find some answers.
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Reaching the Chinese market. Can UK attractions inspire more visits?
20th Aug 2019
While VisitBritain’s most recent data shows a decline in visits to the UK by overseas holiday makers, one of the markets that has contributed the most to the UK’s inbound tourism is the Chinese market.
Read more
Top rail brands revealed
15th Aug 2019
Latest news and results from BVA BDRC's Rail Reputation Index which was published summer 2019.
Read more
How do you put your customer experience performance in context?
14th Aug 2019
Our latest download discusses the merits of using NPS as a way of benchmarking performance against competitors and those in other categories.
Read more
It was the best game ever… but has English cricket been breaking the golden rules of marketing and branding?
12th Jul 2019
England have won the cricket World Cup final but unless you talk to a long standing cricket fan you may struggle to know the tournament is actually on.
Read more
Assessing quality of teaching in international schools
9th Jul 2019
In the fifth part of our series on International Schooling, we look at why academic reputation is so important, and how it can be measured.
Read more
A regional look at how UK SMEs are faring
2nd Jul 2019
Interactive maps show a summary of some of the key indicators of business health across regions and nations of the UK - data from the latest annual SME Finance Monitor report.
Read more
The Brexit holiday bookings impasse: in or out?
20th Jun 2019
Something is clearly slowing down holiday bookings, and our Holiday Trends research suggests Brexit is a key factor. We’ve tested people’s thoughts around Brexit for three years, and this year concerns have increased significantly. Read our blog with interactive dashboard.
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Interactive Holiday Trends Data Dashboard (2019)
18th Jun 2019
Explore interactive charts from our top intended holiday destinations and Brexit-effect stories from Holiday Trends 2019.
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The Expat Lifecycle and the impact on school choices
6th Jun 2019
In the fourth part of our series on International Schooling, we look at how different lifecycle stages affect the decision making process.
Read more