Mystery Visitor Benchmarking
Join over 100 venues tracking their strengths and weaknesses with Mystery Visits.
Who we are
BVA BDRC is an award winning international consumer and business insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation. We help brands get closer to their customers, improve customer experience and grow the bottom line.
We're always on the lookout for talented and motivated individuals. Take a look at what we can offer...
Business Issues
All our clients face challenges which can be addressed by market research - understanding customer needs, product development opportunities, staff motivation, market entry requirements, compliance and more. You need to work with people who know their stuff and can cut through the data to give you meaningful solutions.
Sector insight
BVA BDRC has created a range of sector focussed research products. Some are syndicated so the cost is shared across several clients, while others are highly detailed sector studies. Each has a proven record of delivering valuable insight and has been developed to meet the evolving needs of dynamic markets.
Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
Business banking service quality - Great Britain
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Mystery Visitor Benchmarking
Join over 100 venues tracking their strengths and weaknesses with Mystery Visits.
Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
Business banking service quality - Great Britain
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Mystery Visitor Benchmarking
Join over 100 venues tracking their strengths and weaknesses with Mystery Visits.
Listening to Intermediaries
Providing insights from mortgage brokers across the UK on the experiences and issues they face today.
Mobile Banking App CX Benchmarking
Fully transparent, branded CX benchmarks for all key mobile banking app providers.
Property and Real Estate Research
For many years now, the UK’s Property & Real Estate sector has benefitted from our impactful research insight.
COGNITION Audits
COGNITION Audits are a unique approach that, through communication, allows you to create measurable customer behaviour change.
Increasing Online Gift Aid
Using behavioural science to increase online Gift Aid participation for visitor attractions.
Nudge Consulting
Creating affordable, sustainable and transformative changes in both customer and employee behaviour.
Business banking service quality - Northern Ireland
A look at how likely customers are to recommend their current account provider to other SMEs in Northern Ireland.
Business banking service quality - Great Britain
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain.
Business banking service quality
A look at how likely customers are to recommend their current account provider to other SMEs in Great Britain and Northern Ireland.
Social Listening
Social listening allows you to track brand engagement in a meaningful, measurable and actionable way.
BVA BDRC UX
We align our UX expertise in order to build user understanding and formulate short and long term client solutions.
Blogs
Price sensitivity to international school fees
8th Apr 2022
BVA BDRC Asia analysed the price sensitivity to school fees via our annual Brand Equity and Market Insights study for international schools, and to qualify the rationale behind how parents evaluate school fees.
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Is homestay a leader in CX?
31st Mar 2022
Hotels were known for providing and leading the way in customer experience, well before we even knew that it was a thing. Hotels are hospitality, and hospitality is CX.
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Domestic market here to stay
23rd Mar 2022
The attraction of the UK domestic market to leisure travellers has remained firm, according to the latest Hotel Guest Survey.
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BVA BDRC joins the Sustainable Hospitality Alliance
16th Mar 2022
BVA BDRC has joined the Sustainable Hospitality Alliance, reinforcing its commitment to a low-impact future and using its skills to help the sector work on a cohesive response to the challenge posed by the climate crisis.
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Hotels respond to demand for better Customer Experience
13th Jan 2022
Hotel guests are focusing more on customer experience when they consider their stays and the sector has been responding.
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Five things we learned from our mystery visits to Scottish Attractions
1st Nov 2021
Following the long-awaited re-opening of visitor attractions, we worked with ASVA (the Association of Scottish Visitor Attractions) to conduct mystery visits to 20 diverse Scottish visitor attractions.
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Sustainability in Indonesia – it’s development stupid!
12th Oct 2021
Ahead of COP26, our team in Asia takes a look at what 'sustainability' means to people in Indonesia and how this contrasts with attitudes and beliefs in the West.
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Cultural attractions ‘should’ inform visitors about links to slavery - our research reveals
14th Sep 2021
Although the National Trust have received much of the attention on the subject of slavery and colonialism, a number of our other clients in the attractions sector have sought to re-evaluate how they talk about the subject area.
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Convenience or dolphins? What are travellers prepared to sacrifice in the name of sustainability?
6th Sep 2021
Ahead of our webinar on sustainability in the travel sector, we take a quick look at the publics attitudes toward sustainable travel, based on findings from some of our recent reports.
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Creating EPIC Experiences for Parents
30th Jul 2021
Parent surveys, such as those run by BVA BDRC, can inform a school in what areas they are satisfying parents, but what really drives recommendation are the more memorable experiences parents have with schools.
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Does loyalty pay this summer?
21st Jul 2021
This summer season, loyalty membership does not translate into spending more on a room. In this blog, we examine these findings and suggest some reasons as to why this might be.
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The top 10 hotel brands in France
5th Jul 2021
Using BVA BDRC's Hotel Guest Survey data, we count down the top 10 hotel brands in France.
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